Working Student - Customer Success Management Marketplace Belgium (m/f/d)

About the Company

At Redcare Pharmacy, we're shaping the future of digital healthcare as Europe’s leading e-pharmacy. With a strong presence across multiple European countries, we are driven by a shared mission: Until every human has their health. Our passionate teams work every day to deliver reliable health solutions to millions of customers. Join us and become part of a fast-moving, international, and purpose-driven company.

About the Role

As a Working Student in Customer Success Management, you will support our Belgian Marketplace team in managing and growing relationships with our sellers. You will play an essential role in supporting our marketplace sellers and helping them thrive on our platform. Your daily work will include handling seller inquiries, helping improve their performance through data and insights, and ensuring the accuracy and approval of product listings through cross-functional collaboration. You will also contribute to ongoing projects focused on automating and scaling internal workflows. This position offers a hands-on opportunity to gain practical experience in e-commerce operations, customer success, and digital marketplace strategy within an international environment.

Your Tasks

• Support marketplace sellers by answering inquiries and sharing relevant information
• Help improve seller performance through data, feedback, and structured communication
• Assist with product approval processes in coordination with internal teams
• Contribute to projects focused on process automation and operational scaling
• Maintain and update documentation to support efficient team workflows
• Collaborate with cross-functional teams to ensure a smooth seller experience

About You

• You’re enrolled in a Bachelor’s or Master’s degree, ideally in business, marketing, or a related field
• You have some hands-on experience (e.g. internship, part-time job) in marketing
• You’re fluent in Dutch and English – both written and spoken (it’s a plus if you know French/German)
• You work independently, stay organized, and handle tasks reliably
• You communicate clearly and professionally with different stakeholders
• You’re curious, proactive, and eager to learn in a team setting

About your benefits

To best support our employees, we offer a range of benefits tailored to your individual needs:

• Hourly Wage: €15.90 (Bachelor) / €16.62 (Master)
• Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
• Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
• Mobility: We provide our employees with a fully costed Deutschland Ticket, which can be used at any time.
• Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
• Employee discount: You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.