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As the Senior Vice President of Customer Success at Backbase, you will lead and inspire our global Customer Success team to deliver unparalleled value to our customers. Reporting directly to the Global Chief Commercial Officer, you will bring a strategic vision to Backbase; driving customer-centric thinking and fostering long-term, successful relationships with our global customer base. This pivotal role requires a deep understanding of customer needs, a relentless focus on customer outcomes, and the ability to translate these into actionable plans that drive product adoption, maximize license utilization, and enhance customer satisfaction.
You will oversee the Customer Success organization, ensuring alignment with company-wide objectives, and play a critical role in shaping the future of how we engage, retain, and grow our customers. Your leadership will be instrumental in driving the Net ARR Growth and satisfaction across our existing install base and ensuring that customers realize maximum value from our products.
What you'll do
Who you are
Our Perks
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.
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