Business Process Analyst - SAP Customer Service & Preventive Maintenance

Business Process Analyst - SAP Customer Service & Preventive Maintenance

Introduction

We are looking for three Business Process Analysts in the field of SAP Customer Service and Preventive Maintenance. All three with a different affinity to the modules QM, Basic HR and PS. We are looking for various skillsets with these SAP competences to further strengthen our team and build our solutions for the business.

Role and responsibilities

In this role, you’ll be at the heart of our IT team, transforming business requirements into effective, high-quality SAP solutions. You’ll partner closely with business teams, helping them streamline processes, improve efficiency, and implement IT solutions that align with SAP best practices.

You will be a key player within our Scaled Agile Framework (SAFe), working in the "Customer Support Solution Delivery" Agile Release Train (ART). Our global operations span across multiple countries, including the Netherlands, Germany, US, Taiwan, and Korea, and you’ll be integral in ensuring all IT applications in/near our customer sites run smoothly and effectively.

Your expertise will be critical in challenging business teams to stay close to SAP standards while aligning with ASML’s architecture goals. You’ll guide business stakeholders through process improvements, functional design, and customized SAP configurations. You'll also play a pivotal role in testing, training, and providing ongoing support to key users.

Key responsibilities:

• Work closely with business stakeholders to understand and refine their requirements, ensuring they align with standard IT solutions rather than custom builds.
• Translate business needs into clear functional specifications and contribute to architectural roadmaps.
• Customize and test SAP solutions, focusing on SAP CS/PM and SAP S/4HANA Service. In an integrated application landscape.
• Collaborate with Business Solution Architects and Product Owners to define studies, epics, features, and user stories, ensuring smooth delivery.
• Lead process improvements by guiding business teams in optimizing workflows.
• Train key users and Subject Matter Experts, sharing your knowledge and ensuring smooth transitions to the new system.
• Offer ongoing support during post-implementation and hyper care stages.

Education and experience

A Bachelor's or Master’s degree in Information Technology, Business Administration, or a related field.

• Over 10 years of experience in SAP, specifically in SAP CS and PM.
• Experience with SAP QM, basic HR or PS is a pre.
• Good knowledge of Service and Maintenance processes.
• Proven ability to implement SAP solutions using Fiori and ODATA services.
• A customer-focused, results-driven mindset with excellent communication skills in English.
• A proactive team player who thrives in high-pressure environments and demonstrates strong consultancy skills.
• The ability to influence and manage relationships across various teams, while staying focused on achieving SAP standard solutions.

Other information

At ASML, we believe in providing the environment and support that allows you to reach your full potential. We offer state-of-the-art facilities, a global career path, and the opportunity to work on projects that push technological boundaries. You’ll be part of a team that values your contributions and rewards extraordinary performance.

Ready to take the next step in your career? Explore a world of opportunities at ASML – not just for today, but for the future. Join us and let’s create the future of technology together.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

About Us

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.