AMS Support Business Analyst - SAP - Dutch Speaking

Join Accenture as an AMS Support Business Analyst - SAP (Dutch Speaking)

Key Responsibilities:

• Requirements Gathering and Analysis:
  • Work with clients and stakeholders to gather and document business requirements.
  • Analyze and translate business requirements into functional specifications for AMS projects.
  • Conduct gap analysis to identify areas for improvement and recommend solutions.
• Support and Issue Resolution:
  • Provide first-line support for AMS-related issues, ensuring timely resolution and minimal disruption to business operations.
  • Escalate complex issues to appropriate technical teams and follow up to ensure resolution.
  • Maintain a log of support requests and resolutions for future reference and analysis.
• Process Improvement:
  • Analyze existing business processes and systems to identify inefficiencies and areas for improvement.
  • Develop and implement process improvement initiatives to enhance system performance and user experience.
  • Monitor the effectiveness of implemented solutions and make adjustments as necessary.
• Documentation and Reporting:
  • Prepare and maintain detailed documentation of business requirements, processes, and system configurations.
  • Generate regular reports on system performance, support requests, and project status.
  • Provide clear and concise communication of findings and recommendations to stakeholders.
• Collaboration and Communication:
  • Work closely with technical teams, project managers, and other stakeholders to ensure successful delivery of AMS projects.
  • Facilitate meetings and workshops to gather requirements and discuss solutions.
  • Act as a liaison between business users and technical teams to ensure alignment and effective communication.
• Training and User Support:
  • Develop and deliver training materials and sessions for end-users to enhance their understanding of AMS solutions.
  • Provide ongoing support and guidance to users to ensure they can effectively utilize the system.

#LI-EU

Qualification

Experience:

• Proven experience as a Business Analyst, preferably in AMS or a similar IT service management role.
• Strong understanding of AMS processes and methodologies.
• Experience with SAP AMS or other enterprise application management services is a plus.

Skills:

• Fluent Dutch required.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to gather and document business requirements effectively.
• Proficiency in business analysis tools and techniques.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Education:

• Bachelor’s degree in Information Technology, Business Management, or a related field.
• Relevant certifications in business analysis (e.g., CBAP, CCBA) and IT service management (e.g., ITIL) are highly desirable.

WHAT’S IN IT FOR YOU? 

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises: 

• Work with flexibility, in a culture based on trust 
• Embrace a sustainable growth mindset 
• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people. 
• Lead and transform our clients with technology 
• Connect with our global network of 700,000 colleagues. 

These promises are reflected through our excellent employee benefits, including: 

• Unlimited learning: access to thousands of free courses, classes and workshops. 
• Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from Eid al Fitr to a birthday. 
• ‘Do Good’ volunteering program 
• Paid leave: Parental leave, Paternity leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave. 
• 26 vacation days per year 
• Paid transport (budget for electric bicycle or car, NS-Business card) 
• A laptop, iPhone, and home office setup allowance 
• Pension scheme, Accenture shares, annual bonus, collective health insurance scheme 
• Social activities like Friday Drinks, sport events and parties 

WHAT WE BELIEVE

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed into everything we do and for everyone we work with. Accenture is committed to providing equal employment opportunities for all. Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing adriana.tudorie@accenture.com. We will be happy to assist you! 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change.