Manager Business Process Excellence, Sales & Service

Are you a strategic leader with a passion for continuous improvement and operational excellence?

As Manager Business Process Excellence, Sales & Service, you will lead a diverse team dedicated to optimizing sales and service effectiveness across our global Poultry business. From process improvement and project leadership to portfolio and pricing management, you’ll play a key role in shaping our commercial success and customer satisfaction!

The scope of the role, assignments and projects are diverse, and can span various aspects of the organization, strategic execution and operational processes, e.g.:

Process and System Support – Maintain and develop business processes in Sales and Service

Continuous Improvement – Drives and execute continuous improvement processes

Portfolio Management – Enabling and overseeing active application of Product Portfolio Management, from Launch to EOL processes

Pricing – Pricing for Equipment, Spare Parts and Services

Main tasks associated with the job:

• Develop and lead a team that thrives in a collaborative operating and learning culture, making changes where necessary
• Be – with respect to the business process support group – the main contact person from Poultry Sales & Services Excellence towards other organizational entities and ensure proper alignment with other parts of the organization
• Team Leadership: Lead, mentor, and develop the team, fostering a culture of learning, safety, continuous improvement, and high performance.
• Model and inspire others to live the JBT Marel leadership values

Who are we?

JBT Marel (John Bean Technologies Corporation + Marel), unites two pioneering companies with complementary strengths, enabling us to offer exceptional value to our customers. Together, we are a leading global provider of equipment, integrated technology, and services to the food and beverage industry. Driven by a singular purpose - to Transform the Future of Food - we empower businesses to stay ahead in a rapidly evolving market.

Our team comprises more than 12,000 employees worldwide across 6 continents, with more than 25,000 customers across more than 140 countries.

What kind of person are you?

We encourage each of our 12,000+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize yourself in the profile below:

• At least 5 years’ experience in an international Business to Business environment, preferably with a Sales and Service background, plus 2-5 years managerial experience
• MSc / BSc degree, preferably (technical) business administration
• Knowledge of tools and methodology for process management, service design and project management.
• Strong data, process, analytical and problem solving skills
• Customer focus, continuous improvement, and quality of work mindset
• Knowledge and understanding of global IT landscapes of companies like ERP, MRP, CRM, PLM, master data management, service, sales and supply chain management
• Process thinking and change management skills
• Proactive mindset in participating in and proposing process improvements and initiatives
• Strong team player that can work independently, structured and can set and follow goals / milestones
• Naturally outgoing individual with a profound ability to interact with cross-functional teams and different cultures
• Strong communications and stakeholder management skills driven by both direct and indirect leadership skills, across multiple levels within organization
• Excellent English, both written and verbal

What’s in it for you?

• Strategic Impact – Drive global improvements across sales and service functions, directly influencing customer satisfaction and commercial success.
• Leadership Growth – Lead, mentor, and shape a high-performing team in a collaborative, international environment.
• Innovation at Scale – Work with cutting-edge tools and methodologies to implement continuous improvement and process excellence.
• Global Reach – Collaborate with cross-functional teams across continents, gaining exposure to diverse business cultures and challenges.
• Career Advancement – Develop your expertise in portfolio management, pricing strategy, and operational excellence—with room to grow further within a leading global company.
• Purpose-Driven Work – Join a mission to transform the future of food, contributing to sustainable innovation in a vital industry.

Ready to Make an Impact?

If you’re ready to take pride in what you do and make a difference every day, we’d love to hear from you. Apply now and join a team, transforming the future of food processing.

📧 Questions? Contact: Niels Spit – niels.spit@marel.com

Join us — and be the driving force behind smarter, leaner food production. 🥚