Internship - Customer Success Manager

Location: Amsterdam, Hybrid

Internship Length: Six months, 40 hours per week

Are you passionate about helping others succeed and eager to learn in a fast-paced, innovative environment?

At Workwize, we’re looking for a Customer Success Manager Intern who is excited to dive into the world of customer success and support our clients in their journey. In this role, you’ll develop your skills by working closely with our Onboarding & CSM Teams, gaining hands-on experience in client engagement, data analysis, and day-to-day operations. If you're driven by curiosity, proactive in your approach, and ready to learn how to make an impact, this opportunity is perfect for you!

At Workwize, we’re revolutionizing how businesses support their global teams.

The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage.

Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 30,000 users and managing 100,000+ devices globally.

What you will learn:

• Customer Success best practices: Learn how CSMs drive customer satisfaction, growth, and retention.
• Data & Analytics: Dive deep into customer data to help the CSM team identify trends and opportunities for improvement.
• Cross-functional collaboration: Work alongside our operational teams to ensure seamless customer experiences.
• Strategic engagement: Gain insight into how CSMs engage with clients to ensure success, using real-time feedback and hands-on client interactions.

Key Responsibilities

• Assist CSMs with operational tasks such as submitting onboarding tickets, setting up basic accounts, and monitoring high-risk client orders.
• Support CSMs by exporting and analyzing data from client accounts to help troubleshoot issues and answer product-related questions.
• Monitor customer usage patterns and provide feedback to the CSM team to enhance customer satisfaction and retention strategies.
• Help prepare Business Review data, Success Plan data, and other ad-hoc reports as needed.
• Collaborate with various teams across the organization to ensure client needs are met quickly and effectively.

Skills & Qualifications

• Currently pursuing a degree in Business, Marketing, IT, Data Analyst, Project Manager or a related field(or have a strong interest in these areas).
• Good communication and interpersonal skills, with a willingness to learn and grow.
• An interest in SaaS or customer success is a plus, but not required—you’ll learn a lot on the job!
• A basic understanding of data and analytics is helpful, but not essential. We’ll teach you the ropes.
• A problem-solving mindset with a positive, customer-first attitude.
• Ability to work well in a team and independently when needed.

Benefits:

• Be part of a fast-paced Customer Success team, gaining valuable hands-on experience in the field.
• Immerse yourself in a startup culture with a flat structure where your ideas and contributions are truly valued.
• A fantastic opportunity to work with data and develop skills in data analysis and reporting, directly impacting customer satisfaction.
• Collaborate with cross-functional teams on real-world projects that make a tangible difference for our clients.
• Potential to join the Workwize team after a successful internship evaluation.
• Receive mentorship from experienced Customer Success Managers, equipping you with the skills and knowledge to excel in your future career.

What Workwize Offers:

• A vibrant, entrepreneurial work environment that encourages innovation and growth.
• A monthly internship compensation of €500 /monthly
• Weekly team lunches and fun monthly surprise events to boost team spirit and camaraderie.
• Flexibility to work in a hybrid environment, balancing office and remote work settings.
• The best work setup with all the necessary tools and equipment provided to ensure your success.