Customer Service Specialist DACH

Every day, millions of non-desk workers show up, ready to achieve. Behind their success stands Dyflexis – because even champions need smart systems to stay ahead. At Dyflexis, we build workforce management solutions that keep hotels, stores and factories running smoothly. Simple, practical, and just what you need. No unnecessary complexity, no wasted time. Just straightforward tools that work where you work.

More than software
What truly sets us apart isn't just what we build – it's who we are: bold minds who dream big, build smart, and win together. We embrace Dutch directness because sugar-coating slows progress. Some people love the fire in our belly, others prefer to play it safe. We’re looking for the bold and brave ready to build something extraordinary. Sounds like you?We’re hiring a German-speaking Customer Support Specialist who brings a passion for people, software, and service – and leaves customers smiling after every call.

This is what you do
You’re the voice of Dyflexis. The one our customers turn to when they need help, guidance, or just a quick fix. Whether by phone or email, you show them how to get the most from our planning and time-tracking software. You troubleshoot issues, correct working hours, ensure bonuses and holidays are calculated right, and help clients close payroll periods smoothly.

You know how to translate complex software questions into clear, helpful answers. You learn the ins and outs of our product like the back of your hand and use that knowledge to wow customers with service that’s friendly, fast, and on point. With your sharp ears and soft skills, you lift our customer satisfaction to new heights.

This is what you need

• You speak and write German fluently (C2 level) and are also proficient in English.
• You have at least 1 year of experience in a similar (tech) support or service role.
• You know how to translate customer needs into software solutions.
• You love working in a high-energy team.
• You can read and write in Dutch (a plus).

You're patient, pragmatic, and solution-focused. You listen well, ask the right questions, and get to the heart of any issue. You don’t shy away from challenges – in fact, that’s where you shine.

This is the important part

• Fixed salary up to €3,500 gross/month (based on 40 hours)
• 25 vacation days + your birthday off in exchange for cake
• 8% holiday allowance
• Solid pension plan
• Personal development budget
• The best parties, drinks, and weekend trips (yes, we said Ibiza)
• The coolest office in the Netherlands with pool table, indoor golf & skyline view of The Hague
• Our in-house chef surprises you daily with a delicious lunch
• Free membership at ARJ Boxing Gym
• Option to buy or sell vacation days
• Travel or WFH allowance
• Friday chair massages to ease into the weekend

So, are you ready to innovate the world of workforce management with us?
We’ll get back to you within three days and tell our chef to set an extra plate ;)

About Dyflexis

Dyflexis disrupts the workforce management (‘WFM’) industry through tech and AI. With over 5,000 clients in dozens of countries, we are on a mission to deliver a knockout blow to the traditional punch card. Our platform simplifies forecasting, modernizes scheduling, makes time tracking easy, and streamlines payrolling. In short, we enable organizations to turn WFM into a value-adding capability. Our success is a testament to the drive and knowledge of our 100+ colleagues. As for our culture, we are a straight-forward bunch, love to share, are big fans of pioneering, and tackle challenges with curiosity and a yes-we-can mentality.