Technical Support Engineer

Join WebinarGeek as a Technical Support Engineer

Full-time · Dutch or English language · Zoetermeer

As a technical support engineer, you know the WebinarGeek software inside and out and provide technical knowledge and expertise to our customers. You’ll talk with customers daily, through live chat or by phone, and help them be successful with webinars.

About WebinarGeek

WebinarGeek was founded in 2015, in Zoetermeer, The Netherlands. Back then, we'd never expected our organization to grow as fast as it has grown! We work hard every day to make our software even better.

The goal was to create the most user-friendly and easiest webinar solution, and we have since become a standard on the market.

The inspiring work environment gets the best out of our coworkers. We follow the work hard, play harder rule. So, not to worry about the work-life balance. We train just as often with our PT as we are enjoying fries every Friday.

A webinar is a special event. In a live webinar, everything comes together: cameras, microphones, connections, the setting and the story. The WebinarGeek software acts as a bridge between the presenters and the viewers. There are a huge number of (cog)wheels turning during a live webinar, and it’s your job to understand what they are doing and what it takes to have a successful webinar.

However, it’s also very important to understand when something doesn’t go as expected. Is it a problem with the connection, the computer or still something unclear in the process that can be improved? You get a video recording that has hiccups, is that something you can fix or find out why?

You are the link between the customer success team and the product development team. You solve problems of a technical nature and you work on a solution with your tech colleagues on the ones you can't solve. Your input and experience in communicating with users - ranging from independents, large enterprises to developers who use our API - help us to continuously improve the software.

Who you are

• Technical background and/or affinity with technology
• High sense of responsibility
• Affinity with video, live streaming or other online media
• You can express yourself (professionally) in Dutch and English
• Communicates easily with developers, as a customer or as a colleague
• Structured and process-oriented work

Your responsibilities

#1

You solve problems. You want to know everything about a problem. How did it happen? How can I reproduce it? How does it work behind the scenes?

#2

You help to improve the software. Based on your experiences in customer contact, we improve the software. You also play a role in the testing process.

#3

You share your knowledge. You are responsible for maintaining technical documentation or technical how-to's for users but also internal documentation for your colleagues.

From us for you

• Competitive salary
• 32 - 40 hours per week
• Flexible working hours
• 25 vacation days per year
• Allowance for travel costs
• Training budget available to develop yourself
• A laptop and all the tools you need
• Friday means 'Friesday' in our Webinar Wine Bar

Who you will be working with

Why did you want to work at WebinarGeek?
Webinargeek is a young company with an awesome product and interesting technology. I like to contribute in a team with short lines between colleagues where you can learn from each other. What is your favorite WebinarGeek feature? The Automated Webinar is a cool feature where high frequent WebinarGeek users can focus on interactions with users via live chat. What do you do in your spare time? In my spare time I like to spend time with family and friends. You can find me regularly in my tool-shed where I do woodworking or fiddle with electronics. Daniel WebRTC Engineer

Why did you want to work at WebinarGeek?
I can make the WebinarGeek product a little bit better every day. I think that is the best thing about WebinarGeek, that together we can make a better product based on the input of our users. What is your favorite WebinarGeek feature? My favorite WebinarGeek feature is the ability to stream live. The magic of live, where everything comes together in one moment. What do you do in your spare time? I have two hobbies that I spend a lot of time on. One is watching football, and the other is following the band U2. I have seen U2 live more than 70 times but it never gets boring! Remy CTO

Why did you want to work at WebinarGeek?
I chose to work at WebinarGeek because I was ready for a new challenge! I didn't know anything about webinars, but every day I have learned more about webinars and our software. What is your favorite WebinarGeek feature? The live chat of course! What do you do in your spare time? I train a couple of times a week and I like to watch series and read books. I also recently started driving lessons! Dina People Operations Manager

Why did you want to work at WebinarGeek?
After working with the same product for a few years, I was looking for a new, challenging product to work with, and lots of opportunities to learn new things. What is your favorite WebinarGeek feature? After being on the phone for some time, I really love the live chat feature, as it can be much more interactive and easy to reach for our customers. What do you do in your spare time? My friends say that I collect hobbies, but I love to cook (outdoors), (work on) my motorcycle, and DIYing around the house. Tim Customer Contact Manager

Why did you want to work at WebinarGeek?
I thought it would be fun to work for a small, growing company full of young people. And I was right! What is your favorite WebinarGeek feature? My favorite features are of course the things that make WebinarGeek so interactive: the chat, the polls and the quizzes. But the assessment module cannot be forgotten. This way you know exactly who really paid attention during the webinar. What do you do in your spare time? I am a big fan of video games and fiction. If I'm really a fan of a story, I'm still working on it long after the end. I also like writing and art. Dewi Customer Support Specialist