Modern Workplace Support Engineer

Modern Workplace Support Engineer at Accenture

Role Overview: The Modern Workplace – Skilled Support Engineer role is a key position within the team, responsible for providing advanced troubleshooting and support for modern workplace initiatives. This role involves collaborating with various departments to ensure the integration and performance of workplace services, including device management, software, and collaboration tools. These services primarily include Microsoft products such as the M365 platform, MS Teams, Outlook, etc.

Key Responsibilities:

• Provide advanced troubleshooting for Microsoft Office Suite on mobile, laptop, and tablet devices.
• Collaborate with First-Line Service Desk and Accenture Advanced Technical Centre to resolve and escalate complex issues.
• Document and update SOPs and knowledge base articles.
• Engage in problem management to resolve complex issues through vendor interaction or change management for enhancements.
• Identify opportunities to improve the client environment and digital workplace to reduce incidents and enhance user experience.

Technical Skills:

• Device Management: Proficient in Intune and Azure.
• Troubleshooting: Strong problem-solving skills, with the ability to diagnose and resolve IT issues.
• Collaboration Tools: Familiar with the Microsoft 365 suite, including Teams, SharePoint, and OneDrive.

Soft Skills:

• Communication: Good verbal and written communication skills, with the capacity to explain technical concepts to non-technical users.
• Collaboration: Ability to work effectively within a team environment and collaborate with cross-functional teams.
• Customer Service: Strong customer service orientation with an emphasis on user satisfaction.
• Adaptability: Capability to adapt to evolving technologies and processes in a dynamic work environment.
• Documentation: Skilled in creating and maintaining technical documentation and Standard Operating Procedures (SOPs).

Qualifications:

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or approximately two years of work experience in a related field.
• Relevant certifications such as AZ-900, MS-900, MS-102, and/or MD-102.
• Must be fluent in English; Dutch and German languages are desired but not mandatory.

Preferred Experience:

• Familiarity with TopDesk and/or ServiceNow for ticket management.
• Experience with Microsoft products, including M365, Azure, and Intune.
• Experience working with Microsoft products on MacOS is a bonus.

This role is crucial for ensuring seamless operation and continuous enhancement of modern workplace environments. If you possess a passion for technology and a dedication to providing outstanding support, we encourage you to apply.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change.