Customer Success Specialist

Customer Success Specialist Opportunity

What are you going to do?

Are you a communications expert with a commercial mindset, passion for customer relations and experience in partner management? Do you want to contribute to the processes for improving our partners' experience? Then we are looking for you!

In this versatile role, you are the lynchpin in the cooperation with our partners and support important marketing activities. You will be the first point of contact for partners, help them overcome challenges and ensure that all communication and processes run smoothly. You work closely with different teams such as sales, marketing, product management and operations. You optimize the partner experience by streamlining processes, communicating product changes and organizing partner events. In addition, you qualify leads and work together on various content and digital nurturing campaigns in order to bind partners to Nedap for the long term.

Your responsibilities

• You translate customer needs into process improvements and commercial documentation in multiple languages;
• You improve the partner experience by ensuring smooth cooperation and clear communication;
• You are responsible for qualifying leads;
• Based on the sales process, you create new tooling - in collaboration with other disciplines - that will support partners in achieving their successes;
• You organize partner events and trade shows together with marketing and sales;
• You develop internal and external communication tools, such as flyers, brochures, data sheets and partner-focused materials;
• You research and implement AI tools to make information easily available to partners.

Your team

Your home base will be Nedap Readers' Partner Experience Team, working closely with sales, marketing and colleagues around the world. The team focuses on supporting our partners and improving their experience with our products. The goal is to retain proud customers, ensure streamlined and scalable processes and provide optimal information delivery.

Our offer

As a Customer Success Specialist at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. You determine your own working hours and vacation days. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Required experience and skills

You have a completed HBO education and at least 3 years of relevant work experience in the field of Customer Success and are available for 32 to 38 hours.

Communicative skills: You are able to communicate complex information clearly and concisely, both internally and externally. Excellent command of the Dutch and English languages. Command of other languages is a plus;

Result-oriented: You are able to optimize the customer journey and proactively resolve any bottlenecks;

Commercial acumen: You have a commercial mindset, a good understanding of sales processes and the ability to identify and develop commercial opportunities together with marketing and sales;

Project management skills: You have experience in working on a project basis and keeping an overview of various initiatives such as organizing partner events;

Collaboration: You are able to share knowledge with various disciplines with the goal of continuously improving and optimizing processes and results;

Analytical: You are able to conduct customer satisfaction surveys and propose concrete improvement actions based on this data;

Tech-minded: You are comfortable with researching and implementing AI tools and other technologies to improve partner processes and implement new solutions.

About Nedap in Security

In security, we enable a shift from traditional access control to a broader, people-centered approach. Our solutions support seamless movement across organizations, making access management truly about people flow.