Junior Trading Assistant - Service Desk (French)

About the role

Improve Europe’s leading investment platform

Take ownership of customer requests and, with guidance from the team, help identify short- and long-term improvements to processes and customer satisfaction.

Support customers with information about our platform and learn to handle more complex topics such as Corporate Actions, securities transfers, and trading-related inquiries.

Assist and gradually take responsibility in specialized sub-teams that work on long-term solutions for recurring challenges.

Communicate with and support different internal departments to help resolve trading-related requests, with training and ongoing support.

You will be joining around 15 young, smart and motivated colleagues as a Junior Trading Assistant. You will be the first point of contact between the retail traders and the company. It is a great way to learn everything about the DEGIRO product and work closely with other teams such as Brokerage and Risk.

To best assist our customers, we offer you the following opportunities:

• Relevant training and onboarding into transfers, tax, corporate actions, trading venues, market abuse, amongst others
• Paid opportunity to go for the CFA Level 1 certification
• Access to the Percipio platform with unlimited training you can do at your pace

Your assistance to customers will be amongst the following topics:

As a trading assistant, you take ownership of customer requests to find a short or/and long-term solution to improve our processes. To achieve this, you will collaborate with various departments responsible for the daily operations of DEGIRO.

You will assist our customers during the entire customer lifecycle, starting from the moment they become prospects until the moment they are fully using their accounts (onboarding, KYC and EDD).

When customers are fully ready to invest their assets, you will assist them with the platform, corporate actions, transfers (pension, portfolio and money), trading disputes, the risk model, amongst many others.

You will communicate between the different departments which secure the operations within the international organization of the flatexDEGIRO group, where DEGIRO is a part of. You will use your communicative skills in an international atmosphere on a large diversity of subjects.

What growth looks like at DEGIRO

Starting at the Service Desk is a great way to understand which part of the Fintech world best suits you. Your career growth at DEGIRO can look like this:

• Learn the ins and outs of the product and the company, plus the skills to interact with customers and other professionals of the industry
• Move on to a senior leadership position within your current department
• Transfer to a new role within DEGIRO. Previous colleagues have joined Marketing, Operations, Brokerage and Risk

You bring us these skills

• Have Bachelor's degree in Finance, Business Management or Economics. We are also interested in applicants with a Bachelor's degree in Hospitality, Dutch, Law or Humanities if you can prove you have a strong affinity with finance. A Master’s degree is an advantage
• Are a native-level French speaker (this is a must)
• Are fluent in English
• Have 0–2 years of experience
• Have a good understanding of financial products and affinity with the financial markets
• Have an entrepreneurial mindset
• Are an energetic team player with excellent communication skills
• Are living in the Amsterdam metropolitan area or willing to move
• Are willing to work evenings and weekend shifts

Interested? This is what we offer you

• Promise of a good work-life balance
• 30 days paid leave
• An enthusiastic and fun team to work with
• Personal and professional development with access to relevant courses
• Transport allowance or related benefits like a leased electric bike
• Pension plan
• A challenging job in an international and fast-growing company
• A competitive salary
• A lot of freedom executing your role and a chance to shape your own career
• The opportunity to participate in a new, enthusiastic team of likeminded professionals

To make your life easier

You get the freedom to work flexible. Meaning you don’t have to work in our office every day, but we like it if you do of course! It’s fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day. Our beautiful and modern office in located in the iconic Rembrandt tower that is conveniently next to Amstel Station. To make work@home comfortable we offer a €35 internet allowance, provide a company laptop and many options to make it comfortable, such as a chair, screen and headphones. And last but not least: the gym membership options we provide is an easy way to get into shape!