ServiceDesk Support Specialist

Revolutionizing protection.

Define what’s next in cybersecurity.

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.

Job Summary

As a ServiceDesk Support Specialist, you will support employees (local and remote) by troubleshooting and resolving computer hardware and software issues. You’ll manage tickets and projects end-to-end, communicating clearly while maintaining a positive, professional, customer-service mindset in a fast-paced, fast-changing IT environment.

This position is based in the Amsterdam office and primarily supports the Netherlands and other countries within the EMEA region.

Your Impact

• Provide IT procurement, configuration, and support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, smartphone devices, and general IT hardware/software
• Base level understanding of IT infrastructure, including networking, and the ability to build, configure, and support them with the guidance from SMEs
• Follow SOP documentation and escalate issues appropriately to higher-level staff
• Manage individual workflow and maintain the current ticket queue via the IT ticketing system
• Develop and maintain productive and professional relationships with the user base
• Plan, coordinate, and support onsite, online, and hybrid events with IT/AV enabled

Qualifications

Your Experience

• Any degree in tech or related discipline, or equivalent military experience
• 5 to 10 years of relevant work experience in IT admin roles
• Strong service-oriented mentality with excellent communication and interpersonal skills; ability and willingness to learn and cross-train with other IT staff members
• Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking and network connectivity (including 802.11x), PC and Apple hardware, and mobile devices
• Recent experience with remote access and remote-control tools to support remote employees (e.g., Zoom, MS Remote Desktop)
• Recent involvement in supporting large group events with IT/AV equipment operation
• Experience with office space IT facility design, build, and maintenance support

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.