Customer Success Lead

“Ready to change how we operate our buildings and change the Real Estate industry?”

About us

Healthy Workers is one of the fast-growing SaaS scale-ups from Amsterdam specialized in developing software solutions within the commercial real estate market. With our software solutions, we make buildings smarter, more sustainable, and more profitable. We do this by optimizing energy consumption, automating ESG reporting, and providing real-time insights into buildings. Our customers achieve a positive ROI in 97 percent of the cases, and with our advanced platform, we enable our customers to reach Net-Zero within a foreseeable time.

To make our customers even more successful and increase our impact, we are looking for a driven Lead for our Customer Success department. Someone who will implement structure and help us operate based on the idea: 'What do our customers really want and how are we going to deliver that?'

Job Description

As a Customer Success Lead at Healthy Workers, you are the driving force behind fulfilling the proposition and promise for our customers. You will work in a 'working foreman' role, which means you will hands-on bring our Customer Success department to the next level. In addition to optimizing our methods, processes, KPI tracking, and performance monitoring, you will personally take on the strategic customers.

The further our organization grows, the more you will focus on further building the Customer Success team, and the hands-on part will increasingly shift out of your role, moving towards leadership and management.

Your responsibilities include:

• Implementing structure within our Customer Success department;
• Implementing the mindset: 'What do our customers really want and how are we going to deliver that?';
• Operationally leading the Customer Success team: daily stand-ups, priorities, escalations, and KPIs/performance;
• Coaching colleagues in customer conversations, stakeholder management, and progress;
• Managing your own set of strategic customers, including onboarding, adoption, and relationship management;
• Identifying risks, opportunities, and optimizations within customer accounts;
• Translating customer feedback into process and product improvements;
• Building Customer Success standards and workflows while further professionalizing the team.

Profile

• You are excellent as a Customer Success Manager and have either already made the step to Lead or are looking to do so;
• You have a clear vision when it comes to finding out what customers truly want and how Customer Success should respond to that;
• You are always focused on how things can be improved and what structure and processes are necessary for this;
• You are a natural coach who wants to help colleagues in their further growth;
• You are not ready to let go of the hands-on part yet. Because you still enjoy managing customers yourself. You believe in the 'working foreman' principle;
• Finally, you have a natural authority at the table to manage customers in the right way.

What do I get in return?

• Excellent salary and secondary employment conditions, including Stock Appreciation Rights (SAR);
• The opportunity to bring a Customer Success department to the next level in a 'working foreman' role, with interesting growth opportunities.
• Flexible working hours and a beautiful office in the heart of Amsterdam;
• Daily healthy team lunches, energetic colleagues, and a culture where growth is key;
• Working at a fast-growing company with a meaningful mission: Ensuring sustainable, healthy buildings throughout Europe.