(Junior) Technical Specialist (m/f/d) *dutch speaking*

You will be part of our EMEA Customer Support Center Hub here in Mannheim. We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey). Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.

The Position

Responsibilities | What awaits you

As a Technical Specialist (m/f/d), you are the technical interface to our customers and colleagues. Your goal is to find fast and sustainable solutions for complex inquiries. Your main tasks include:

• As the central point of contact, you process customer and employee inquiries by phone and email.
• You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
• You document your solution approaches in a structured manner in our CRM system and handle advanced complaint management for medium-complexity issues.
• You work closely with 2nd-level support and escalate product quality problems to the next competence level. Occasionally, you also support the technical field service during on-site activities.
• We are flexible regarding your work location. Your place of work can be Mannheim (Germany), Almere (Netherlands) or Diegem (Belgium). In any case, you actively seek exchange and collaboration with your colleagues at the RCSC in Mannheim.

Qualifications | What you bring

In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field, either through technical customer support (field service or hotline) or in a laboratory function. Furthermore, the following points round out your profile:

• You speak fluent Dutch/Flemish (C1). You also communicate confidently in English (min. B1/B2). Fluent German speaking skills are desirable.
• You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering. Basic IT network knowledge and familiarity with CRM tools are familiar to you.
• You are strongly customer-oriented, a real team player in intercultural teams, and possess pronounced methodical competence in troubleshooting.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.