Technical specialist II

Job Overview:

We currently have an open vacancy for a Technical Specialist based in the Rotterdam area, to provide on-site field service and assist customers with problem solving support regarding the company’s products, applications and solutions, for the Nalco Water division – mainly dedicated to the Refinery & Petrochemical Industry in the Netherlands. The role itself would see it progress into a Sales Engineer position in the future.

Main Responsibilities:

• Engaged and demonstrating the district safety culture in all aspects of your day to day work in line with defined metrics, systems of work and tools to protect yourself, co-workers, customers, and the Nalco Water brand.
• Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.
• Support to district sales personnel in the handling of company program service calls on existing products and services and assist in the correction problems as appropriate.
• Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
• Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
• Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
• Qualify, coordinate, and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
• Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
• Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
• Seek to keep abreast of the latest industry advances through continuous (internal) education.
• Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance, and reliability. Inter-act with appropriate company resources and work as a team.

Required Qualifications:

• Bachelor degree in Chemical Engineering (preferred) or other related technical field, or relevant industrial experience.
• Good computer skills (Office, CRM, cloud-based platforms).
• A personable and communicative approach.
• Strong work ethic and commitment.
• Ability to work flexible hours to ensure service delivery.
• Ability to work both independently and in a team.
• English language skills required.
• Commercial attitude.
• Valid driving license B.

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world, businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

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Ecolab ist bestrebt, umfassende und marktgerechte Leistungen anzubieten, um den Bedürfnissen unserer Mitarbeiter und ihrer Familien gerecht zu werden. Wir bieten Leistungen, um die Gesundheit und das Wohlbefinden unserer Mitarbeiter zu unterstützen, wie z. B. Gesundheits- und Abwesenheitsrichtlinien. Wir bieten auch Leistungen, die das finanzielle Wohlergehen unserer Mitarbeiter fördern sollen, einschließlich kurz- und langfristiger finanzieller Anreize sowie Alterseinkommen und -planung. Spezifische Angebote können je nach Standort variieren.