Global Customer Success Director

Aurora Live by Management Events is the leading B2B growth partner for technology and management service providers, giving direct access to top decision-makers at the largest, most influential companies. Through our exclusive matchmaking services, we help commercial teams shorten sales cycles, accelerate sales flow, and build lasting customer relationships. Trusted by over 10,000 senior IT decision makers and 900 solution providers across 11 countries, we drive strategic conversations that deliver real business outcomes. we’ve become a key growth driver for many of the most innovative players in the space.

We’re on the path to making our biggest growth years ever – and we know that growth only happens when our customers grow with us. That’s why we’re looking for a Customer Success Director to lead the way with our superstar success management teams!

In this role, you’ll be at the core of our mission: building strong, long-term partnerships with customers ranging from first-time buyers in new markets to some of the world’s largest enterprise accounts. You’ll shape how we define success, how we deliver value at every stage, and how we make sure our customers achieve more with us year after year.

What you’ll do

• Lead the entire Customer Success function, from strategy to hands-on execution.
• Build and coach a high-performing team that delivers consistent, measurable impact for our customers.
• Personally take on a portfolio of strategic accounts, showing by example what world-class customer success looks like.
• Partner with Sales, Marketing, and Customer Delivery to ensure a seamless customer journey and unlock new opportunities for growth.
• Drive retention and expansion, the two biggest levers in our growth story.

What we’re looking for

• Proven leadership experience in Customer Success or Account Management, ideally in a fast-scaling B2B environment.
• Strong track record in retention, upsell/expansion, and building trusted senior customer relationships.
• Ability to scale processes that work for both new, growing markets and complex enterprise accounts. You understand how to measure the customers’ heartbeat every step of the way!
• Data-driven mindset with a focus on turning insights into results; leading with KPIs and targets, living and breathing excellence and driving for results.
• An excellent communicator, relationship builder, and team player.
• Professional proficiency in English, other languages of our markets are a plus!

How we’ll measure success

• Customer Satisfaction; NPS on a positive trend, with customer retention
• ARPA Growth: Year-on-year increase in line with company targets
• Customer Health & Adoption: Clear improvements across key segments
• Team job satisfaction and results – leadership with an impact

Why join us?

• Be at the heart of the company’s most important growth years yet.
• Lead a global team with direct impact on how we retain and grow our customers.
• Work in an international, collaborative environment with hubs in Helsinki, Amsterdam, and Barcelona. Report to the Management Team.
• Join a culture that values ownership, customer impact, and making bold ideas happen.
• Competitive compensation package, benefits, and plenty of room to grow your own career as we scale.

About Management Events

Our growth partnership solutions include:

Guaranteed 1-to-1 Executive Meetings
Tailored introductions with senior decision-makers, handpicked by our customers to align with their strategic objectives.

Exclusive Networking Experiences
Curated, invitation-only events that foster meaningful dialogue with key stakeholders and future partners.

Brand Positioning & Thought Leadership
Opportunities to showcase expertise and influence target audiences through targeted content and speaking engagements.