Global Process Owner - O2C

Global Process Owner - O2C: Just Eat Takeaway.com

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

You'll be joining our Global Finance Operations team as a Global Process Owner (GPO) for Order to Cash (O2C), which is a pivotal role focused on optimizing our end-to-end finance operations and global process governance. We're seeking a leader who embodies our values of lead, deliver, and care, championing a customer-centric approach and fostering exceptional teamwork within your ~40-person team, which includes O2C Team Leads across various platforms. This senior position combines strategic process ownership with operational leadership. You will drive best-in-class billing, paying out our restaurant partners, credit management, cash application (including those coming through payment service provider), and collections processes across all legal entities, spanning our core restaurant partner business and our evolving JET Pay corporate client concept. You will report directly to the GFO Director. Your mission will be to define the global O2C process vision, lead standardization and automation initiatives, and ensure robust governance and compliance.

These are some of the key components to the position:

• Define and execute the global O2C vision and roadmap, aligning with group objectives to aim high for efficiency and scalability.
• Lead day-to-day operations across billing, credit, payment of restaurant partners, cash application, and collections, ensuring excellent service delivery and high-quality outcomes.
• Supervise and develop your ~40-FTE team and Team Leads, fostering collaboration and helping one another succeed in a high-performance culture.
• Drive operational excellence through robust governance, compliance with regulations, and strong internal controls, ensuring right-first-time processes.
• Champion transformation and automation, partnering with Product & Tech to deliver system enhancements and drive continuous improvement.
• Manage key stakeholder relationships, influencing cross-functional teams to embed new processes and deliver impactful change.

What will you bring to the team?

• Bachelor’s degree in Accounting, Finance, Business Administration or related field; professional accounting qualification (e.g., CPA, ACCA) or comparable experience
• Proven management experience in Finance Operations, Order to Cash leadership, or Finance Transformation roles.
• Deep expertise in the entire O2C lifecycle, from billing to revenue recognition, alongside a strong grasp of IFRS and global tax compliance.
• Proven leadership in managing large(~40 FTEs) multicultural finance operations teams, driving process design, optimization, and automation initiatives.
• Strong stakeholder management skills, with the ability to influence and align diverse teams across Finance, Sales, and Tech.
• An advanced understanding of ERP systems (Workday Finance is a plus), billing systems, and financial reporting tools.
• A strategic, solution-oriented mindset and a growth-oriented approach, ready to overcome challenges and make confident decisions.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.