Global Process Owner

Join the Partner Processes Team at Booking.com

Welcome to the Partner processes team at Booking.com. We are a team that is dedicated to crafting, governing and improving processes that proactively support our business strategy and ensure we deliver a compliant partner base. We ensure that the company remains having a license to operate, while ensuring our internal teams are able to continuously support our accommodation partners. We will balance internal needs with a drive to deliver a seamless partner experience.

As a team, we are positioned in the heart of the Accommodation business unit and are responsible for all partner processes used to ensure our partner base is compliant. We do this for all programs where we need to obtain additional information from our partners. Over time, we will ensure we create an area where we are able to showcase that we are in control to internal and external stakeholders and regulators.

What we offer is our ability to understand the various requirements coming to Booking.com, translate these into efficient and effective processes, and present the key metrics to our stakeholders. In this, we use our knowledge of process management and ability to deliver impact driven process excellence to the organization.

The Global Process Owner (equivalent to Global Process Manager-IC) role is pivotal in designing, governing, and improving key processes that ensure compliance to a wide range of regulations and standards. You’ll work across teams and departments where you are the driver and owner for all process related matters within your domain. In this role, you will balance priorities, optimize workflows, and maintain performance standards, ensuring that Booking.com continues to set the benchmark in process excellence.

Role overview:

As a Global Process Owner, you will be responsible for the end-to-end governance and design of a process domain, collaborating with senior stakeholders to drive business outcomes. You will lead your domain with the key focus on ensuring compliance with global regulations while improving operational efficiency and partner experience. You’ll also play a key role in innovating and automating processes for scalability.

Key Responsibilities and Duties:

• Govern and design process domains, ensuring alignment with legal, tax, and compliance requirements.
• Act as the main point of contact for senior stakeholders, ensuring business results are achieved across departments like Credit Control, FinTech, and Customer Support.
• Collaborate with product teams to ensure timely delivery of process improvements that meet performance and compliance standards (e.g., DAC7, DSA).
• Lead performance reviews (MBRs/QBRs) to communicate key metrics and compliance rates.
• Monitor and optimize process performance through continuous evaluation and feedback loops.
• Design and implement innovations to enhance partner processes, focusing on automation and scalability.
• Build relationships with business partners to balance process and product decisions, including priorities and feature selection.
• Mentor and support the development of team members to foster growth within the organization.
• Co-develop process excellence practices in partnership with other leaders in the company.

Qualifications & Skills:

• Master’s degree in a relevant field.
• 8+ years of experience in process management, including project management and organizational change.
• Expertise in managing processes in regulated environments (e.g., Know-Your-Customer).
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Entrepreneurial and agile mindset with a focus on continuous improvement
• Strong networking and negotiation skills.
• Self-driven, capable of independent decision-making and setting priorities.
• Experience working with product teams to translate business requirements into customer-centric solutions.
• Advanced knowledge of process automation and monitoring tools.

Benefits & Perks - Global Impact, Personal Relevance Inclusion at Booking.com:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

“At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

Paulo Pisano Chief People Officer

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.