Customer Success Enablement Manager, EMEA

Customer Success Enablement Manager, EMEA

What you can expect

As a Customer Success Enablement Manager for EMEA, you'll support global programs and ensure exceptional customer support. Tailoring enablement solutions to meet EMEA-specific needs, challenges, and priorities will be your focus.

About the Team

Zoom is a global leader in the UCAAS space, dedicated to providing exceptional customer success solutions. We aim to equip our EMEA Customer Success teams with essential tools, training, and resources to effectively support customers and align with our global vision.

Responsibilities

• Gathering feedback and insights from EMEA CSMs and leadership to inform global strategy and localize training content
• Building solid relationships across EMEA CS teams by attending their calls and understanding their priorities
• Monitoring and participating in Global and EMEA CS specific chat channels to provide guidance and training assistance
• Collaborating with internal partners across various departments to ensure training aligns with strategic priorities
• Ensuring that global enablement strategies, scheduling, and content are effective and relevant for the EMEA region
• Supporting and managing current enablement programs by tracking progress and ensuring timely execution across EMEA
• Maintaining the CS Enablement roadmap for EMEA and providing clear visibility back to the business
• Partnering with EMEA CSMs and CS Leaders to deeply understand regional enablement and content needs

What we’re looking for

• Possess a solid foundation of experience in Customer Success, Enablement, Training, or a related function
• Be able to deliver live and virtual training/workshop sessions with an engaging and impactful style
• Possess exceptional project or program management skills within a services or customer-facing organization
• Demonstrate excellent communication, facilitation, and presentation skills, particularly in dynamic or demanding environments
• Be comfortable working across time zones and with geographically distributed teams
• Have solid project management skills including planning work, managing details, and working with cross-functional stakeholders
• Experience with content management and learning management systems
• Share a passion for motivating and helping people learn and improve

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.