Functional Support Specialist - CRM Dynamics & Pricing

Direct impact on critical commercial and operational processes in Eneco’s B2B landscape

Work closely with business stakeholders and development teams in a fast-paced environment

Opportunity to grow into engineering or solution consultant roles within Eneco’s digital tech domain

Why choose Eneco?

At Eneco, we are leading the way in the energy transition by combining innovative technology with sustainable business solutions. As a Functional Support Engineer, you will play a crucial role in ensuring the reliability and performance of critical business applications. You’ll work in a dynamic, cross-functional environment where collaboration and problem-solving drive success.

What you’ll do

As a Functional Support Engineer within the CRM & Pricing domain, you’ll be the vital link between our business users and technology systems. You ensure that the applications supporting pricing, customer relationships, and data processing run smoothly — and when they don’t, you’re the first to respond.

This is a role where precision, communication, and ownership matter. You’ll analyze incidents, proactively monitor for issues, and support key stakeholders in keeping commercial systems reliable and scalable. From implementing small improvements to coordinating new releases, you’ll make sure that our business-critical systems are continuously optimized.

You’ll work across platforms like CRM Dynamics, CRM4Heat, and Energy21, and act as a trusted partner to both developers and end users.

Is this about you?

You’re a strong communicator and analytical thinker who thrives in cross-functional settings. You enjoy digging into technical and process challenges, translating them into practical solutions — and you get energy from helping business users succeed.

You bring:

• A bachelor’s degree in IT, Business Informatics, or a related field
• 3+ years of experience in functional support, test coordination, or system analysis
• Familiarity with CRM Dynamics, CRM4Heat, Energy21 or similar tools
• Strong communication skills in English; Dutch is a plus
• A structured, proactive mindset and the ability to operate under pressure

You’ll be responsible for

• Ensuring the smooth operation of B2B CRM & Pricing business-critical applications
• Supporting incident resolution, monitoring system performance, and identifying improvement areas
• Being the first line of contact for business questions and new functional requests
• Coordinating with development teams, key users, and other support functions for quick resolutions
• Participating in testing and validation during software releases and improvements

This is where you’ll work

Eneco is on a mission to accelerate the energy transition — and digital innovation is at the core of that vision. Our “One Planet” plan commits us to a climate-neutral future by 2035, and we’re building the systems, platforms, and talent needed to make that happen. You’ll be part of a purpose-driven company where your contribution helps shape a sustainable tomorrow.

What we have to offer

Gross annual salary between €60.000 and €80.000

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.

FlexBudget

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing. Have it paid out, use it to buy extra holiday days or save it up for something nice, it's up to you.

Personal and professional growth

Eneco is fully committed to help you in your personal and professional development.

Hybrid working, at home or in the office

You work 40% at the office and 40% at home. The other day you decide what works best for you.

Work that works for you and the climate

If you decide on a career at Eneco, you are choosing ambition, growth and opportunities. You will have all the space you want to improve yourself and do your job the way that suits you best, which includes having a good work-life balance. You can work to a flexible schedule and work partly from home if your role allows it. That is how you can work on your own future and on the future of the world. After all, you and your 4,000 colleagues are committed to our mission: climate neutrality by 2035. We assist customers to accelerate their sustainability efforts, devise innovative solutions and seize opportunities with both hands. Are you ready?