Customer Service Representative

About Eastman

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA.

The Role

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily.

Responsibilities

• Manage the entire Order to Cash process for a dedicated customer & product portfolio
• Handle and coordinate customer requests in line with the company policies and procedures
• Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center.
• Daily interaction (verbal and written communication) with external customers.
• Involvement and participation in internal projects.

Qualifications

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment.
• Experience with SAP/ERP system and/or Sales Force.
• Fluent in English is required, both verbal and written. An additional EU language is preferred.
• Strong commercial acumen.
• Good analytical and communication skills.

Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day

Job Segment: Logistics, Customer Service Representative, Network, Supply Chain, Operations, Customer Service, Technology

© 2020 Eastman Chemical Company or its subsidiaries. All rights reserved. As used herein, ® denotes registered trademark status in the U.S. only. Thank you for your interest in careers at Eastman. Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law. Eastman is committed to creating a highly engaged workplace, where everyone can contribute to their fullest potential each day. As part of our recruiting and hiring process, Eastman will not ask for fees, payments or credit card information. If any person requests this during the recruitment process or as part of an employment offer or you have doubts regarding the legitimacy of information you’ve received, please contact us directly via eastman.com.