Customer Success Manager

Join Our Dynamic Team as a Customer Success Manager!

Spacewell is a leading provider of workplace management solutions, specialising in optimising the utilisation and performance of commercial spaces. Our innovative technologies and services empower organisations to create smarter, more efficient, and engaging workplaces, enhancing productivity and well-being.

In this role you will:

• Cultivate and leverage strong relationships with key accounts, understanding their unique business success factors.
• Use your understanding of the customer to identify upselling or cross-selling opportunities and collaborate with various internal teams to capitalize on these opportunities.
• Develop a strong high-level understanding of the Spacewell SaaS product and its place in the competitive marketspace.
• Address inquiries, provide demos, and guide customers in maximizing their value from the product in order to boost retention of these customers.
• Showcase the tangible impact of our solution through these success stories.
• Implement strategies to enhance customer satisfaction and loyalty, preventing potential churn.
• Act as the voice of the customer by collecting and communicating feedback on product features, usability, and overall satisfaction.
• Utilize data and analytics tools to monitor customer usage patterns.
• Provide regular, clear, and concise reports on customer success KPIs, customer health, and overall satisfaction.
• Communicate the status of customer accounts and highlight areas for improvement or additional support.

The ideal candidate:

• Is proficient in the Dutch language, and has strong English skills both written and oral.
• Has multiple years of experience in a customer success or commercial role in SaaS B2B.
• Preferably has some industry knowledge.
• Is comfortable using a CRM system (Salesforce).
• Has good communication & decision making skills.
• Has a customer-centric mindset.
• Has a can-do mentality with a problem-solving mindset.
• Has a curious mentality.
• Has a results-oriented mindset.
• Has great adaptive skills for a constantly changing environment.
• Is a team player.

Next to the flexible work hours and remote working possibilities, you will get a salary and fringe benefits (including a lease car) in line with your experience, 28 holidays a year, and a homeworking allowance of €50,- net a month.

Boost your career together with Spacewell – where innovation meets efficiency in every square foot.