Operations, Supply & Customer Support Internship

WHAT WE'RE ALL ABOUT

At Stoov we want to warm people, not the planet. That’s why we flipped heat on its head and made it personal. Like, really cosy and snuggly and warm and wonderful. Now people can turn down the thermostat and take warmth with them wherever they go. That is our heritage, and we are very curious to see where we go from here, together. 🌍

We are always on the lookout for interns to join us!

Internship periods:

• September 2025 - January 2026

WHAT YOU'LL BE DOING

As an intern at Stoov, you’ll join our Operations department and work closely with the Operations, Customer Care, and Sales teams. You’ll get the opportunity to take a look behind the scenes of a dynamic and fast-paced company that’s all about delivering comfort and warmth to our customers, on time, every time.

You’ll work alongside the team and play a key role in keeping our operations running smoothly. From managing stock levels to supporting customer care, your work will directly impact the customer experience.

You’re someone who’s passionate about anything that has to do with Operations, Supply, smooth processes and creating an amazing customer experience. You thrive on solving problems, enjoy keeping things organised and efficient, and aren’t afraid to roll up your sleeves.

During your internship, you will;

• Monitor and provide daily insights into stock levels and expected inbound shipments;
• Oversee customs clearance processes and ensure complete and timely receipt of sea freight deliveries;
• Contact customers when shipping or availability issues arise, and ensure fast resolution and dispatch;
• Proactively inform customers about shipping delays and keep them updated on their order status;
• Process incoming returns and handle refund procedures;
• Support the Customer Care team with stock availability and spare part shipment issues;
• Accurately administer all stock movements in our ERP system;
• Process and test R&D product returns at our office;
• Manage and respond to Trustpilot reviews, turning each into a positive customer experience;
• Assist with ongoing projects and help tackle upcoming challenges;
• Put theory into practice: you’ll have the freedom to suggest and implement process improvements.

WHAT WE'RE LOOKING FOR

• You are as dedicated to the planet as we are;
• You are currently enrolled in your 3rd or 4th study year at a Dutch University;
• You are looking for a hands-on internship (we offer room for max. 1 day of research);
• You are enthusiastic to support our customers and the team with Logistical or stock-level questions;
• You are excited to understand the logistics world behind e-commerce and can't wait to visit our warehouses;
• You are into data and figures, are accurate and analytically strong;
• You are stress-resistant and not afraid to roll up your sleeves to get problems solved the same day;
• You are communicative, like to take initiative and can work both independently and in a team;
• You are proactive and eager to learn;
• You enjoy working in a dynamic and fast-paced environment;
• You have a student travel card (studenten OV).

THE PERKS OF AN INTERNSHIP AT STOOV

• Working together with a team of ambitious and fun colleagues;
• A dynamic internship where you’ll gain hands-on experience in multiple areas of customer care and logistics;
• The opportunity to tailor your internship to your specific interests and strengths;
• A supportive and fun work environment in a fast-growing company.
• The chance to work on impactful projects that contribute to the growth of Stoov;
• A lively, informal and warm working environment;
• Delicious coffee, healthy lunches and plenty of after-work drinks and activities;
• An internship allowance of EUR 750 per month.

WELLBEING & SUSTAINABILITY

Warming people, not the planet, is something we take very seriously at Stoov. We do everything with sustainability in mind and became B Corp in 2023. When we’re not thinking about Mother Earth, we’re thinking about you. It’s really important to us that you feel safe, welcome and appreciated. We’re a brand built on positive energy.

THE PLACE WERE YOU BELONG

We welcome everyone with wide open arms. We create an environment where everyone feels safe and welcome. And free to share the best version of themselves. No matter how they identify, who they love or what culture they feel at home in. For us, different people bring different experiences, perspectives and backgrounds. And we need all of those to grow as a company, and as individuals.

GET IN TOUCH!

If you are what we’re looking for and like the prospects of working in a fun, free-spirited company that puts people first and takes great care of them, then maybe, just maybe, this is your sign to apply.