Remote Customer Support Internship

Goboony is the leading online platform for sharing private campervans. As we are rapidly expanding, we are on the lookout for new talents to join our team. Our team is young, international, entrepreneurial, and has ambitious goals. Every day, we explore new possibilities to bring together enthusiastic campers and travellers in an even better, smarter, and more enjoyable way. We value being helpful, friendly, and open to each other and our customers.

Our mission is simple: help 1 million people enjoy the ultimate freedom that only campervan travels can offer. Are you ready to join us?

A journey to a meaningful destination

As a rapidly growing camper-sharing platform, we operate in 10 countries (Netherlands, Belgium, United Kingdom, Italy, Germany, Zwitserland, Austria, Portugal, Spain and France). With over 10,000 campervans, inspiring content, and additional products like our own daily insurance, we connect campervan owners and enthusiasts. In this internship, you will have the opportunity to become an expert in customer contact, business development, and negotiation, primarily focusing on solution-oriented thinking. We highly value the input of our employees, giving you the chance to influence processes within the company.

About the internship

Duration: Preferably 6 to 9 months starting from February or March 2024, but we are open to discuss your preference and study requirements

Availability: You are available to work within the company at least 4 days per week, alongside your assignments.

The internship is not based in the UK, instead, you need to live primarily in the Netherlands. We believe in the freedom of working in a place where you work best (as long as there’s wifi…). This can be your home, a cafe, or even in your holiday location. Even though remote working is our preferred option most days, we also have office space in Utrecht which you can use.

This could be your day

As our Support Intern, your day will consist of a mix of customer contact, creativity, and a touch of camper-inspired humour. Here is an overview of how your days could look while working remotely:

• Become an expert in customer support via email, phone, or WhatsApp! Whenever there's a question, you are the first point of contact and are ready to assist the customer immediately.
• No damage too big and no dispute too complicated. You guide users in resolving damage claims and disputes.
• Help and guide new renters with their camper ads on the platform. With your guidance, they confidently embark on their adventure in the world of campervan rentals.
• Ensure smooth payment transactions. As the payment administrator, you are the one who keeps things running smoothly so everyone can travel worry-free.
• Use our own insight and feedback from users to come up with improvements!

Meet your future team!

This describes you

• You are following a relevant education in the Netherlands (HBO/MBO/WO) and you are looking for an internship as a part of your study from February/March 2024.
• You are registered in the Netherlands for the internship duration.
• You possess good interpersonal and communication skills to establish positive connections with colleagues and customers.
• You have a proactive work style and are eager to learn.
• Having a British background or having in-depth knowledge of British culture is a valuable asset.

How we invest in your journey at Goboony

We hope the chance to become part of Europe’s fastest-growing camper platform already gets you excited about the road ahead. On top of that, we offer an internship fee of 300 - 500 euro gross per month and awesome benefits:

• Freedom! it’s what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility, and develop yourself.
• A responsible internship in an ambitious team, at the forefront of our rapid growth.
• Remote working with top-notch tooling and our website with in-house development.
• A couple of work trips with the team each year.
• A young and international team.
• An internship fee (depending on the number of days per week, fee per month: €300 - €500)
• Plenty of opportunities for personal growth and development

and much, much more of the good stuff...

Get to know us!

Ready to meet our UK Country Team? Send your details our way, and let's talk.