Controls Support Engineer

As a Controls Support Engineer, you are a technical problem-solver for our customers. Your main tasks include quickly resolving system errors, tracking incidents, and coordinating with specialists when needed. Are you ready to dive in and support our customers? Then, we encourage you to keep on reading.

What will you be doing?

In your role you go beyond just fixing the issue, you support in executing a root cause analysis and find ways to prevent it from happening again. You are the go-to person for high-level software issues and regularly communicate with both service teams and customers.

You have a great impact in servicing our customers to meet customer satisfaction. You are not doing this on your own, as you have a great, supportive team who back you up!

Further responsibilities for this position:

• Manage incidents for our material handling systems
• Log and process customer requests in our ITSM system
• Analyze root causes and improve logistics processes
• Help train the Service Helpdesk team
• Participate in weekend standby shifts

What do we ask from you?

• Technical background (experience is a plus, but we’ll train you!)
• Strong interest in ICT Infra, SQL, and PLSQL
• Great communication skills in English
• Willing to work in shifts with your team
• Flexible and problem solving attitude
• Willingness to travel up to 30%

About the team

You will join the Service Deployment Group which is part of the Vanderlande Warehousing Solutions Business Unit. You are working with global service desks to ensure 24/7 system availability.

Vanderlande is the global market leader for future-proof logistic process automation. We are a leading supplier of process automation solutions for warehouses, which seamlessly integrate innovative systems, intelligent software and life-cycle services.

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300,- per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centers with a gym, physiotherapists and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety in Vanderlande Network communities and initiatives.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.