Intern Customer Service & Payments

We Are Denim Heads.

We love denim. Live and breathe it. It’s in our DNA.

At G-Star, we see no limit to what denim can do. We believe it can be force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow.

Denim is in our DNA, our people are our stitching.

Join the denim heads making raw denim.

NOTE: You need to have work authorization/study permit in The Netherlands – no immigration support is available for internships.

Is your passion for denim as high as ours? Do you have affinity with e-commerce? In this internship, you will learn all the ins and outs of content management with our CMS system.

Here's what we'll do together:

Is your passion for denim as high as ours? Do you have an affinity with e-commerce? In this internship, you will learn all the ins and outs of e-commerce content management working with our CMS system.

Working closely with Marketing and Digital Trade teams, you assist in planning and executing the digital campaign content plan to elevate the G Star experience and maximize digital performance. You strive to deliver all campaigns on time and to a high standard, incorporating best practices and always in line with brand standards and visual guidelines. You have an eye for detail and work to ensure high levels of site hygiene are maintained.

As our new Customer Service & Payment Intern, you will be part of the e-commerce Content team. The Content team maintains everything that is content related on g-star.com.

Your tasks & responsibilities:

• Support the payment processing team with operational duties.
• Analyze customer payment data, including payment method preferences, fraud, and return rates. Utilize analysis to propose optimizations for our payment processes.
• Assist in building reports that provide easy access to and understanding of payment trends.
• Communicate any problems or issues to management for resolution.
• Perform operational ad hoc tasks as required.

What you bring to the table:

• You are passionate about digital storytelling within customer service.
• You are enthusiastic about engaging with others and fostering connections between individuals.
• You enjoy brainstorming and collaborating with others.
• You must be confident in conducting research on various topics and utilizing reputable sources.
• You should have the ability to simplify complex scenarios and processes for both internal and external audiences.
• Experience with data analytics and visualization is preferred.
• Proficiency in Microsoft Excel is required.
• You are available for a period of 6 months from August/September, for 24 hours per week
• You are enrolled at university or college for the full length of the internship, in the Netherlands or within the EU.
• If you are studying within the EU, you are in possession of a mandatory internship assignment from your school.
• You are already living in the Netherlands or able to relocate quickly, and have a BSN (or in process of getting one);
• Preferably, you are pursuing an education in Business Management, Communication, Marketing, or related fields.

What we bring to the table:

Next to a compensation of €360 per month for your internship, working at G-Star brings so many perks and exciting opportunities, we don’t know where to begin… How about:

• An awesome and diverse team that collaborates to inspire
• A work environment that offers room for fun, inspiration and innovation
• A clothing budget of €400 to buy the latest G-Star items!
• To keep up the greatness we also offer you a healthy, fresh, and delicious lunch in our HQ in Amsterdam.
• If you don’t have an OV student travel card, we will cover your travel expenses.
• You will also enjoy two paid days of leave per month!

What will happen next:.

During this job application, we will ask you to play a couple of short neuroscientific games. These games provide you with the opportunity to showcase your potential, talents, and personality.

• As a result, we can ensure equal opportunities for everyone who applies, by evaluating everyone based on objective, scientifically proven insights rather than gut feeling.
• As we value personal growth and transparency, we will make sure you receive your results on the games as well.
• When we hopefully find what we are looking for, we will get in touch with you and if it’s a good fit, we’ll plan our first interview.
• When we’re ready to commit to each other, we’ll finalize the terms we’ve discussed and we’ll explain to you how to order your first pair of jeans from the G-Star employee store.

Good luck!