Trainer - Customer Service

Career Level - 11

Location - Newcastle

Salary c£29,000

Hybrid working dependent on business demand

This is a 6th month contract opportunity

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Position Description / Responsibilities

Duties of the Trainer include:

• Provide customised training in accordance with the client needs

• Provide advice on training content and delivery (e.g. for course reviews/ proposals)

• Have an interactive training delivery style incorporating adult learning techniques

• Create a positive learning experience in the classroom by encouraging positive participant engagement and motivation to apply the learning

• Deliver courses from beginner to advanced level of complexity

• Mastering course content and related courseware, to the required level of certification

• Demonstrate specialist knowledge in assigned curricula areas

• Provide guidance and support to trainees and /or internal team as appropriate

• Regularly review and evaluate training to ensure quality training and continuous improvement

• Regularly provide course feedback and discuss student expectations to the Training Lead and recommend improvement of courseware from a content and/or delivery perspective

• Upskill in new technologies and develop training skills as per performance management and training development plan

• Conduct QA assessments in a timely manner to meet client requirements

• Maintain relevant assessment documentation and records

• Promote Accenture Learning services and client's educational services

• Demonstrate excellent teamwork

• Contribute to service quality and value-add initiatives as required

Shift work and / or night work may be expected depending on changes in business requirements.