Customer Service Representative - Chemical Intermediates - German speaker

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability.

The Role: Customer Service Representative - Chemical Intermediates (German speaker)

The Role

As a Customer Service Representative (CSR), you understand internal and external customer needs, provide insights, and deliver exceptional customer service in line with our standards. As the primary contact for customers, you are responsible for the entire Order To Cash process and manage customer inquiries and feedback. You partner with internal stakeholders such as Sales, Product Management, Planning, and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, priorities will change daily.

This is who you are

As a Customer Service Representative, you are open-minded, resilient, and proactive, thriving on challenges and in multicultural environments. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for customers.

This is what you bring

• Bachelor’s Degree or equivalent.
• Previous experience in Customer Service, Supply Chain, or Internal Sales in an international environment is preferred.
• Experience with SAP/ERP and CRM (SalesForce) system is a plus.
• Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English and German is required, both verbal and written; additional EU language is preferred.
• Good analytical skills.

This is what we offer

Our spirit of innovation and collaboration, along with our diversified business line creating challenges and opportunities for growth, is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salary, outstanding benefits, and a global work environment.