Last Mile Logistics Manager Germany (12-month FTC)

bloomon is turning the flower industry on its head – for the better. By disrupting the traditional supply chain, we skip the auction and wholesale to shorten the journey for our flowers, and we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails.

🛠️ The Role and Ways of Working

We are looking for an Interim Last Mile Logistics Manager to join our team on a 12-month fixed-term contract, covering parental leave starting in June.

This role is a blend of hands-on last-mile operations for our German and Austrian markets, while also giving you the opportunity to be strategically involved in shaping our carrier strategy. You’ll work closely with our Commercial team to develop and implement shipping strategies that enhance the customer experience. At the same time, you will be responsible for ensuring high delivery performance, maintaining strong carrier relationships, and collaborating with our Customer Delight and Warehouse teams.

This position is either fully remote within Germany, or based in our Amsterdam office, located near our European warehouse. Due to the scope of the role, fluent German (written and spoken) is required.

The role comprises of 3 main areas:

⚙️ Day-to-Day Delivery Management (Operational focus):

• Manage day-to-day relationship with our carriers in Germany & Austria (DPD, UPS and General Overnight) to ensure we are meeting agreed service levels
• Monitor internal and external delivery performance reporting and proactively address live issues in close collaboration with Customer Delight and Warehouse teams
• Manage shipping configuration in our internal backend systems, ensuring the correct delivery options are available to customers on the appropriate days and that orders flow smoothly through our systems

⚙️ Continuous Improvements (Strategic focus):

• Analyse delivery performance data, cost trends and customer feedback (e.g. NPS) to identify optimisation opportunities
• Lead and support improvement initiatives to enhance customer experience, delivery performance and operational efficiency (e.g. testing a new carrier)
• Work cross-functionally with Commercial, Product, BI, Customer Delight and Warehouse teams
• Support and lead the creation of data-driven recommendations and business cases where required

⚙️ Peak Management (Operational & Strategic focus):

• Lead on the planning, project management and execution of peaks (Christmas, Valentine’s Day & Mother’s Day)
• Coordinate with internal stakeholders and carriers to ensure peak readiness and excellent performance on the most important days of the year

✅ You’ll love this role if you…

• You have 2-3+ years of experience in logistics, delivery operations, carrier management, or a similar role
• You have experience in a fast-paced e-commerce or operational environment (a strong plus)
• You are fluent in German and English, both spoken and written
• You have strong analytical skills and are confident working with data
• You are curious about new technology and enjoy testing, learning, and trying new approaches
• You are structured, proactive, and solutions-oriented
• You are comfortable managing multiple stakeholders across different teams
• You are enthusiastic, passionate, and keen to deliver results that impact the business
• Experience with G Suite is a plus

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these.

🧭 Our ways of working

We do things a little bit differently. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

• Lead change for good: we have the guts to try new things and step up to do what matters most
• Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
• Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
• Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.

🌟 (Some of) The good stuff

🌻 Work that works for you

• Flexible working (core hours from 10-4pm)
• Work Abroad for up to 30 days each year
• 1 day per year to volunteer on a project that’s close to your heart
• We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
• Phone allowance

🌴 Time off

• 24 vacation days and an option to buy an extra 5 each year
• Happiness days (1 extra day each quarter for your personal ‘me time’)
• 1 celebration day per year, to celebrate a holiday that’s important to you
• Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar

🌱 Health and wellbeing

• Mental health support through Open Up, including access to online therapy sessions
• Mental Health First Aiders and awareness training for our managers
• In person and virtual yoga every week
• Our office kitchen is stocked with healthy drinks and snacks to keep you going
• Workplace pension contributions

🌳 Growth & Development

• A flexible training framework for every stage of your career development through our Bloom & Learn programme
• Internal & external Speaker Sessions on a variety of different inspirational topics

💐 Moments that matter

• We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen
• A BBQ-worthy rooftop terrace (Amsterdam HQ)
• Social & wellbeing monthly calendar
• We love to celebrate birthdays, anniversaries and other important milestones!
• Summer and End of Year events, team lunches and post-peak celebrations
• Irresistible discounts on our products, blooms & subscriptions!