Last Mile Logistics Manager Germany (12-month FTC)

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails.

We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.

🛠️ The Role and Ways of Working

We are looking for an Interim Last Mile Logistics Manager to join our team on a 12-month fixed-term contract, covering parental leave starting in June.

This role is a perfect blend of hands-on last-mile operations for our German and Austrian markets while also giving you the opportunity to be strategically involved in shaping our carrier strategy. You’ll work closely with our Commercial team to develop and implement shipping strategies that enhance the customer experience. At the same time, you will be responsible for ensuring high delivery performance, maintaining strong carrier relationships, and collaborating with our Customer Delight and Warehouse teams.

This position is either fully remote within Germany, or based in our Amsterdam office, located near our European warehouse. Due to the scope of the role, fluent German (written and spoken) is required. The role can be part-time as well (25-40 hours per week).

The role comprises of 3 main areas:

⚙️ Day-to-Day Delivery Management (Operational focus):

• Manage day-to-day relationship with our carriers in Germany & Austria (DPD, UPS and General Overnight) to ensure we are meeting agreed service levels
• Monitor internal and external delivery performance reporting and proactively address live issues in close collaboration with Customer Delight and Warehouse teams
• Manage shipping configuration in our internal backend systems, ensuring the correct delivery options are available to customers on the appropriate days and that orders flow smoothly through our systems.

⚙️ Continuous Improvements (Strategic focus):

• Analyse delivery performance data, cost trends and customer feedback (e.g. NPS) to identify optimisation opportunities
• Lead and support improvement initiatives to enhance customer experience, delivery performance and operational efficiency (e.g. testing a new carrier)
• Work cross-functionally with Commercial, Product, BI, Customer Delight and Warehouse teams
• Support and lead the creation of data-driven recommendations and business cases where required.

⚙️ Peak Management (Operational & Strategic focus):

• Lead on the planning, project management and execution of peaks (Christmas, Valentine’s Day & Mother’s Day)
• Coordinate with internal stakeholders and carriers to ensure peak readiness and excellent performance on the most important days of the year.

✅ You’ll love this role if you…

• You have 2-3+ years of experience in logistics, delivery operations, carrier management, or a similar role
• You have experience in a fast-paced e-commerce or operational environment (a strong plus)
• You are fluent in German and English, both spoken and written
• You have strong analytical skills and are confident working with data
• You are curious about new technology and enjoy testing, learning, and trying new approaches
• You are structured, proactive, and solutions-oriented
• You are comfortable managing multiple stakeholders across different teams
• You are enthusiastic, passionate, and keen to deliver results that impact the business
• You are available 25-40 hours per week
• Experience with G Suite is a plus.

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.

🧭 Our ways of working

We do things a little bit differently. We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:

Lead change for good: we have the guts to try new things and step up to do what matters most

Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas

Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference

Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other

We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances.