Desk Manager

Join Anantara Grand Hotel Krasnapolsky Amsterdam as a full-time Desk Manager.

What your journey at Krasnapolsky will look like day-to-day

As a Desk Manager at the Anantara Grand Hotel Krasnapolsky in Amsterdam, you are responsible for overseeing the Front Office operations during your shift, ensuring the smooth execution of all reception-related tasks while actively participating in daily operations.

Your role includes supervising, training, and guiding new team members and interns, while maintaining clear and consistent communication with other departments to ensure seamless service delivery.

In addition to managing the team on duty, you will handle all administrative and financial responsibilities associated with the shift. You are also expected to perform all standard Front Office duties, including ensuring accurate check-in and check-out procedures in line with LQA standards, responding to guest inquiries, and managing telephone and email communications professionally.

We are seeking a service-oriented host who can warmly welcome our diverse, international guests and deliver a truly luxurious and memorable Anantara experience.

Where your journey will take place

Anantara Grand Hotel Krasnapolsky Amsterdam is situated in the heart of the Dutch capital, overlooking the Royal Palace and National Monument on Dam Square. The hotel offers exceptional gastronomic experiences at Restaurant The White Room, an exclusive Michelin-starred venue. It also features the award-winning cocktail bar The Tailor and the elegant Grand Café Krasnapolsky.

With 402 modern rooms, over 2000 square meters of meeting space, and a new Spa & Wellness center for ultimate relaxation, Anantara Grand Hotel Krasnapolsky provides an unforgettable stay with an authentic local touch. Additionally, the hotel boasts the historic Wintergarden, dating back to 1880, where many special events have taken place and breakfast is served.

What we wish you will bring with you

• You are spontaneous, flexible, open-minded, and have a keen eye for detail.
• You are guest-oriented, view every situation as an opportunity, and possess strong administrative skills.
• Leading a team energizes you, and you are flexible in terms of working hours, also during the nights.
• You bring enthusiasm and a natural, engaging presence, backed by several years of experience as a receptionist.
• Previous experience as a Desk Manager or Front Office Shift Leader is a strong advantage.
• You have excellent command of both Dutch and English; proficiency in an additional foreign language is a plus.

Some extras to make the journey exceptional

• Competitive Salary: Based on the Horeca CLA scale 6 and your experience.
• End-of-Year Bonus: Unique in the hotel industry, every employee receives a bonus equal to at least 75% of a gross monthly salary.
• Special Rates: Enjoy team member rates at over 550 hotels within the Minor Hotel Group.
• Friends & Family Rate: Treat your friends to discounted rates at our hotels worldwide.
• F&B Discounts: Receive a 50% discount on the F&B concepts at 20 luxury hotels in Amsterdam.
• Experience Stay: Enjoy an 'experience stay' at Anantara Grand Hotel Krasnapolsky Amsterdam.
• Training and Development: Our University offers excellent training and international development opportunities.
• Career Growth: Employees of the Minor Hotel Group have priority for internal vacancies worldwide.
• Management Programs: Support your journey to the top with our management programs.
• Health Benefits: We care about your health, offering discounts on collective health insurance, a bike plan, a sport plan and various gyms in your city.

hr.krasnapolsky@anantara-hotels.com