DESK BASED ACCOUNT MANAGER SURETY & GUARANTEE

The role

• Delivers high quality of services
• Is able to identify and make suggestions for improvement of tasks
• Build and enhance relationships with both brokers and customers
• Support commercial team to ensure long-term profitability and quality of customer portfolio

What you do

• Executes timely the assigned tasks related to Client Services Administration Contract Management processes, including:
• • Contract start including tarification and fees
  • Contract and customer management including contract amendments, renewals, and terminations
  • Acting as the 1st point of contact when a sales colleague is unavailable
  • Handling 2nd level customer requests assigned
• Identifies potential improvements on processes and organization, and reports to the team leader
• Complies with commercial gestures (decisions made)
• Data quality control
• Responsible for timely execution of Customer Accounting team assigned tasks during the Policy Life cycles, including compensation and invoicing for premium and fees
• Ensures contract updates (such as changes in addresses or clients' bank account numbers)
• Handles cash deposit refunds, minimum premium complement calls, and profit sharing application in cooperation with the contract management team
• Plays an active role in onboarding new clients and maintaining good direct contact with clients (requestors)
• Testing non-regression and new applications

What you bring

• Vast experience and knowledge on wordings, issuance, reductions, and terminations of bonds/guarantees
• Vast experience with MRPA registration, follow up on invoicing, and ceding with partners
• • Credit Insurance knowledge (including products and services offered)
  • Client Services Administration processes
  • Knowledge of accounting and claims processes
• Ability to work with/in different IT satellite systems
• Able to make decisions for own work and guide others, including handling larger and more complex deals. Active involvement in dedicated customer/deal teams with members of other core functions.
• Special tasks:
  • Responsible for timely processing (including risk assessment) for guarantees up to "x EUR"
  • Participation in product development based on EH Needs
  • Super user for a core surety system (Avalis, ATO, Datahub)
  • Transversal knowledge of Operations within Benelux
  Interpersonal skills:
  • Team player
  • Supporting team members
  • Communication skills enabling commercial contacts (answering customer requests)
• Fluent (written and spoken) in Dutch, English, and preferably in French
• Basic understanding and training in Artificial Intelligence (AI) tools

What we offer

• Competitive salary and benefits with a personal bonus
• Flexible hours with the possibility to work from home
• A rewarding career with many possibilities to grow
• An international and multicultural environment
• A place where horizontal and international mobility is stimulated

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Great to have you on board. Let's care for tomorrow.