Senior Customer Service Representative with French language

At Medtronic, you can build a long-term career in a world-leading healthcare technology company while helping improve patient outcomes.

A Day in the Life

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

By joining Customer Care & Order Operations (CCOO), you will have the opportunity to drive customer experience through technology innovation. Working in CCOO means being close to our customers and critical people inside hospitals (nurses, physicians, procurement departments, suppliers, national health care bodies and others). Internally you will interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. Please note that for this position, relocation support is not provided.

Responsibilities may include the following and other duties may be assigned:

• Support all day-to-day Order-To-Cash processes such as processing, monitoring and following up on, and invoicing orders.
• Record, analyse, follow up on and solve dispute situations like complaints, returns, etc.
• Efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
• Execute tasks for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients.
• Be a single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
• Be a pro-active team player with a distinct drive for execution and results.
• Have a strong focus on customer satisfaction and be able to build lasting relationships with customers and colleagues in other departments and disciplines.

Required Knowledge and Experience:

• Higher professional education (HBO), or at least MBO+ (Middle-level applied education).
• Excellent verbal and written communication skills in English and French.
• 2+ years of experience in customer service and order management.
• Computer literacy (MS-Office Outlook, Excel, Word).
• Strong sense of responsibility and flexibility to take on additional tasks when required.
• Able to prioritize and work under pressure / cope with stressful situations; customer-focused and service-oriented.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package, including eligibility for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and search out and find solutions to the most challenging health problems facing humanity.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ people.