Business Analyst – Onboarding (Life Event Journeys)

In this role, you will create measurable impact by digitising onboarding for business clients and aligning stakeholders across 1 Scrum team. You will deliver clear requirements that turn change into value.

You & Your Function

Drive digital onboarding improvements as a Business Analyst by connecting business partners and the Scrum team, translating needs into testable changes, and keeping technical and non‑technical stakeholders aligned through clear process and data models.

Examples from practice

• Facilitate journey mapping and connect it to a story map and release slices.
• Analyse impact of changes on technical and user (employee) side, and implement these changes.
• Prioritise customer needs, putting effort in creating the best possible solution for the customer.

Top 3 responsibilities

• Design process flows in BPMN with up-to-date process documentation to get/keep both technical and non-technical stakeholders on the same page.
• Closely align with process managers to be able to translate manual processes to a digital process.
• Divide the 'change' into manageable task packages and coordinate your plans with stakeholders and other teams.

You will be involved in translating business needs into technical solutions, ensuring seamless onboarding experiences for our clients.

You & your talent

• Bachelor’s or Master’s degree.
• At least 3 - 5 years of experience in Business Analysis.
• Knowledge of and experience with PEGA.
• Experience with drafting requirements, specifications, testable scenarios, and data modelling.
• Experience working in an Agile/Scrum environment.