Customer Onboarding Manager

About Wonderkind

Wonderkind is on a mission to inspire millions of candidates to do the job they love every day.

We are building the next gen AI powered social first Talent Attraction platform that helps companies move beyond job boards by turning jobs into scroll stopping content on mobile and social. With our new product WonderApply we also fix the application side, replacing lengthy clunky processes with simple journeys that match how next gen talent actually behaves. Join Wonderkind and help shape how the next generation.

To support our growth, we’re seeking a proactive and driven Customer Onboarding Manager to join our Acquisition team and be instrumental in expanding our presence in the UK, US, DACH region and Benelux market.

Wonderkind is full of dedicated professionals who want to get better every day. We’re bringing cutting-edge technology to an industry in dire need for change, and need an ambitious and driven individual to help us reach that goal.

About the role

In this role, you’ll own one of the most critical parts of our customer journey — onboarding. You’re not just executing playbooks; you’re building them. You’ll translate sales wins into successful, long-term partnerships by designing and running onboarding experiences that deliver measurable impact fast.
As a crucial part in our Acquisition Team, you will work closely together with our Sales Reps and Sales Lead to drive the new business growth of our companies.You will own your own domain, working on all medium to enterprise size deals and help them to maximise their success and seamlessly adopt our platform into their hiring operations. Your key objective is to guide our customers through a proof of concept, actively contributing to our customer retention and eventually handing the accounts over to our Customer Success Team.

Beyond execution of your day-to-day, you will be in charge of constantly reviewing and optimising processes. Playing a key role in bringing valuable customer insights and feedback to our product team, and contributing to shaping our roadmap.
Furthermore, you’ll contribute to a dynamic team, sharing knowledge, improving new-business processes, and elevating customer engagement.

Critical results

• Onboarding time: Maintaining an average ‘time-to-onboard’ of <21 days
• Time to value: Drive strategic collaboration, set realistic and ambitious goals with our customers to showcase the value of our solution.
• Revenue & margin contribution: Contribute directly to company revenue and growth objectives by executing the commercial aspects of the role.
• Retention: You’re a key stakeholder in retaining our customers, keeping our retention rate at +90%.

Jobs to be done

From account creation to building strategic plans and setting our customers up for growth momentum. This is a highly dynamic role, where you will focus on areas like:

• Account Management: Own your book of business throughout the Proof of Concept phase, guiding customers strategically and ensuring fast, measurable value. This role does not stop at onboarding a customer, your responsibility is to guide our customers through the Proof of Concept and set them up for success.
• Educate your book of business: Bring knowledge to your customer base, educating them on how to effectively utilise our solutions and social media to transform their hiring strategy.
• Be the connector: Act as the bridge between our customers and internal teams — translating business needs into scalable solutions and driving alignment between Sales, Product, and Customer Success.
• Translate problems into solutions: Navigate yourself through recurring, as well as complex, customer challenges. A solution focused mindset is key in this role.
• Translate data into insights: Leverage campaign and performance data into actionable insights to enable both our customers and the team. You’re safeguarding the joint business cases and your work ensures that every customer sees tangible value fast, turning onboarding into a growth moment, not a handover.

Every day will be a different one. It’s your job to be agile, creative and bring great energy to maximise the value in the early stages of the customer journey.

What are we looking for?

We’re looking for a medior Customer Onboarding Manager with at least 2 years of experience in a similar role, ideally at a SaaS organisation. In order to flourish in the role and within Wonderkind, we’re looking for the following competencies:

• Customer centric mindset: providing our users with excellent, hands on service. Not only to help them adopt our platform, but forever change their approach to hiring top talent.
• Sharp and analytical mindset: you master the ability to translate data into actionable insights. Experience in Social Media marketing is not a hard requirement, but having affinity for it definitely is.
• Solution oriented mindset: Flawlessly navigating around roadblocks is your second nature, you thrive on thinking in solutions and keep pushing forward.
• Top tier commercial awareness: You’re the bridge between landing and expanding our customers. Understanding the commercial aspects in and around the role comes naturally to you, and you’re able to balance service needs perfectly with commercial impact.
• Tech savvy: Adopting and applying technical solutions to your work are basic principles to you. You’re challenged to be effective and leverage automation and AI in your day-to-day, maintaining operational efficiency.
• Winning mentality: You’re in it to win in. Striving for excellence together with dedicated professionals is what you live for. To you, winning means winning together and you should have the desire to contribute and make a lasting impact.
• Great energy and fun: Yes, work is important and so is professionalism. But as in any job, you’ll spend countless hours with your colleagues. And this should be fun as well, so bringing good spirit and energy is highly important.
• English and Dutch Speaking: For this role, we’re looking for someone who speaks both English and Dutch.

What’s in it for you

• Money: A base salary between €3.100 - €3.700 gross, depending on relevant experience.
• More money: A bonus scheme where you can earn up to 10% on top of your annual salary.
• Holiday allowance: 8% on top of your yearly salary.
• Sharpen Your Edge: Structured personal development plans, plus direct access to training and coaching that levels up your game fast.
• Elite Tech Stack: Work with the best tools in the game such as: HubSpot, Genesy.ai, and pro versions of Gemini & ChatGPT integrated
• Fuel for Performance: Daily free healthy lunches so you stay sharp and energized.

Stay Balanced: Corporate ClassPass account with free monthly credits to hit the gym, yoga, or whatever keeps you moving.