Business Support Officer

As a Business Support Officer, you will be the first point of contact for clients. Working closely with Business Development Managers and technical subject‑matter experts, you help translate customer needs into clear, compelling proposals and quotations. The role also involves contributing to projects that enhance Business Support processes and strengthen collaboration with various stakeholders. This position is ideal for someone who is proactive, collaborates well within a team, engages comfortably with diverse stakeholders, and works confidently across several systems.

Key responsibilities:

• Serve as the initial point of contact for (potential) clients;
• Collaborate with Business Development Managers and technical SME’s to analyse customer requirements;
• Preparation of proposals and quotations;
• Maintain and continuously improve quotation templates and client-facing materials;
• Keep client and commercial data up to date and trouble shoot issues in the CRM and LIMS systems;
• Contribute to projects aimed at optimizing workflows and Business Support processes.

Qualifications:

• Bachelor or Master’s degree in Life Sciences;
• Knowledge and interest in (bio)chemistry, organic chemistry and/or analytical chemistry;
• Strong interest for business environment, capable and eager to combine both scientific and business skills;
• Experience or ability to work with complex systems, such as LIMS systems;
• Capable of communicating with different stakeholders within the company and with customers;
• Analytical mindset and creative problem-solving attitude;
• Excellent organizer with good time management skills;
• Able to work in a team and closely collaborate daily on multiple group projects;
• Proactive and willing to take action in front of complex situation to promote resolution;
• Required proficiency in English. Dutch language is considered an asset.

Additional information

This position is based at Eurofins NBLSC (part of Eurofins PROXY Laboratories B.V.) on the Bio Science Park in Leiden. We have a close-knit team where collegiality and collaboration come first. We offer a responsible and challenging position within the team with room for your own ideas and input. Eurofins NBLSC also offers:

• A competitive salary;
• Flexible working hours;
• 25 days of vacation (with the option to purchase 7 additional days);
• Travel allowance. Do you travel by public transport? Then your travel costs will be fully reimbursed;
• Participation in a pension scheme with 50% contribution by Eurofins;
• 8.5% individual choice budget, including holiday allowance, to use for extra salary, vacation days, extra pension accrual, and more;
• Discount on additional health insurance;
• A cycling and/or fitness scheme to promote vitality;
• Professional training and opportunities for training and development;
• Training options via the online learning platform Good Habitz.

Working at Eurofins NBLSC offers you the flexibility and personal touch of working in a medium sized and dynamic company, whilst also allowing you to benefit from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for our employees:

• Diverse developmental opportunities within the organization;
• A large client portfolio ensures a lot of diversity in your work.

About Eurofins Bio Pharma Product Testing B.V.

Eurofins Bio Pharma Product Testing B.V. is part of Eurofins Scientific and is the largest Dutch contract laboratory for the pharmaceutical industry. We specialize in analytical tests for (bio) pharmaceutical raw materials, intermediates and (bio) pharmaceutical products. We perform a very diverse range of analyses for a large number of national and international clients within the (bio) pharmaceutical industry.