Business Product Analyst Reward & Retain

Are you ready to make a real impact by implementing initiatives that improve the work lives of over 30,000 KLM employees—and regularly make headlines? Then this is the role for you.

KLM is constantly negotiating with unions about collective labor agreements. Reaching consensus is important, but careful implementation is just as crucial. That’s where you come in: as a Business Product Analyst within the Reward & Retain team, you play a key role in rolling out employment conditions and reward initiatives that affect all employees.

What will you do?

As a Business Product Analyst Level 2, you help product teams get the most out of their digital products. You identify opportunities to make processes smarter, translate user needs into practical solutions, and ensure new tools are truly adopted. Working closely with users, software engineers, and product owners, you turn their input into concrete actions.

Your responsibilities:

• Collaborate with users to map out their processes and requirements
• Design the ideal workflow that fits the digital product
• Support testing and analyze the product’s impact
• Guide users in using the tools and resolve any issues
• Contribute to product development based on data and user feedback

Where do you land?

You’ll be part of the Business Platform People Technology & Intelligence (PT&I), based in Amstelveen. Here, you work alongside colleagues from various product teams, including software engineers, data scientists, and product owners. You report to the Business Product Analysis Leader, who supports your professional growth and craftsmanship.

Your profile

You easily navigate between IT and the needs of end users. You quickly get to the heart of a problem and excel at turning requirements into actionable solutions. You have a good overview of processes and can switch effortlessly between different topics, people, and interests.

We are looking for:

• A bachelor’s or master’s degree, or equivalent working and thinking level
• 2 to 4 years of experience in business analysis or a similar role
• Familiarity with process design and change management
• Experience with digital product development in a complex environment
• Fluent in Dutch and English, both written and verbal
• Affinity with payroll is a plus

Explore the perks of working with us

• If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
• 2% development budget to be spent freely
• Plenty of room for personal development and great career opportunities
• Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer

• A challenging role at a unique employer in the Netherlands
• A gross salary between €3.750,05 and €5.357,21 per month
• Plenty of room for personal development and wonderful career opportunities
• A good pension scheme and 8% holiday pay
• An end of the year bonus of 8,33%
• 25 days of paid holiday and 5 extra days off
• Great discounts on airline tickets (if you have been in service for at least 6 months)
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge
• Discount of your health insurance
• A personal budget for sustainable employability