Account Manager Real Estate – EMEA

Chainels is a fast-growing proptech scale-up transforming how real estate owners and tenants collaborate. Our SaaS platform is trusted by leading real estate investors and is used across more than 20 countries in Europe.

As our European customer base continues to expand rapidly, we’re looking for an Account Manager Real Estate to strengthen our Go-to-Market Team. In this role, you’ll unlock customer value, increase recurring revenue, and build long-term partnerships with enterprise and mid-market clients across EMEA.

What you’ll do

Own and grow a strategic customer portfolio

• Manage a portfolio of ~15 enterprise accounts and ~15 mid-market customers.
• Act as a trusted advisor and primary point of contact, with a high-touch approach that drives retention, adoption, and expansion.

Drive renewals with confidence

• Lead the full renewal cycle: prepare tailored offers, negotiate pricing, and document insights that inform growth decisions.
• Develop creative, customer-centric solutions that balance client needs with Chainels’ long-term goals.

Lead expansion & upsell opportunities

• Spot upsell potential proactively and create awareness around new features and modules.
• Deliver engaging demos and value-driven proposals to key stakeholders.
• Translate complex solutions into clear, compelling stories that resonate with customer objectives.

Mitigate churn risks

• Identify early signs of churn or downgrades and take action to re-engage customers.
• Manage escalations with a solution-oriented mindset and ensure clear communication throughout.

Onboarding & process

• Collaborate with the implementation manager and participate in on-site onboarding activations.

What you bring

• 3+ years of experience in Account Management, partnerships, or sales within a B2B environment.
• A completed degree in Business, Economics, Marketing, Hospitality, or a related field.
• Excellent communication skills in Dutch (full professional proficiency) and English (C1)
• Strong affinity with the real estate industry and a proactive, solution-oriented mindset.
• Ability to build trust, manage complexity, and influence stakeholders at various levels.

What we offer

• Strong employment package with competitive salary, solid commission structure, and modern pension plan.
• Annual personal development budget for training, certifications, conferences, and professional memberships.
• Clear growth opportunities and a personalized development path.
• A collaborative, international, and ambitious work environment where we celebrate results and share learnings (including failures).
• Hybrid working model (three days in the office) with phone and laptop provided.
• 25 days of annual leave and a healthy work–life balance.
• Regular team outings, Friday drinks, and company trips.

Please note: We currently cannot sponsor visas for non-EU citizens.