Customer Success Manager - Dutch speaker

Join Lepaya!

At Lepaya we close skill gaps and accelerate business growth through blended, modern learning. We combine live sessions and digital learning to help teams grow stronger, move faster and stay future-ready.

We’re now looking for a Customer Success Manager who loves building partnerships, drives results with purpose and brings energy to every interaction. You’ll be right at the heart of our business, connecting clients to meaningful learning experiences that elevate their people and their performance.

If you thrive in a fast-moving environment, enjoy taking ownership and want to help clients reach real impact, we’d love to meet you.

What You’ll Do

Be the strategic partner your clients rely on

• Build strong, trusted relationships with senior stakeholders across your 10–15 accounts, representing roughly €1M in revenue, and become the advisor they rely on for clarity, direction, growth and impact.
• Align learning programs with business goals, and guide clients toward measurable outcomes.
• Spot opportunities for expansion, new programs or new audiences and partner with AEs to make them happen.

Drive the impact journey post-sale

• Own the full post-sales lifecycle, from onboarding to delivery, QBRs and renewals.
• Partner closely with Delivery to ensure smooth execution and great learner experiences.
• Monitor program health, manage risks early and make data-driven recommendations that keep clients on track.
• Facilitate success planning and impact workshops that set clear expectations and measurable success criteria.

Champion client advocacy

• Turn successful programs into success stories by collaborating with Marketing on case studies and testimonials.
• Use cNPS insights to celebrate champions, strengthen relationships and proactively solve concerns.
• Represent the client internally, ensuring Product, Sales, and Delivery are aligned and moving in the same direction.

What You Bring

• +3 years of experience in a client-facing role, ideally in Customer Success, Account Management, or a commercially driven position where you supported clients and built strong relationships.
• Excited about turning happy clients into advocates, supporting testimonials, success stories, and gathering feedback that helps improve the experience, and contributing to account expansion.
• Comfortable owning parts of the client lifecycle, like onboarding coordination, preparing check-ins or QBRs, following up on actions, and helping ensure smooth delivery.
• Confident collaborating with cross-functional teams such as delivery, sales, and product to keep clients moving in the right direction.
• Fluent in English and Dutch, able to communicate clearly and with a service mindset.

What You’ll Achieve in Your First Year

• Strong relationships with your client portfolio and clear client champions you can rely on.
• Consistent engagement on the Lepaya platform and increased adoption of our learning tools.
• Smooth planning and delivery of programs, backed by solid QBRs and transparent success tracking.
• Renewals you can be proud of and clear upsell/cross-sell contributions that strengthen NRR.

Key Metrics You'll Influence

• 110 percent Net Revenue Retention
• Delivered revenue (EUR)
• Booked renewals (EUR)
• Impact: cNPS and apply rates

Why you’ll love this journey at Lepaya

• A challenging role in a vibrant international scale-up
• Our work-to-live scheme, which prioritizes health and wellbeing
• Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself
• Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week
• Work from anywhere for 8 weeks/year
• Access to Empowr, our well-being partner
• Lots of opportunities to learn and grow, including internal career development:
• • Access to our Lepaya Academy to help you upskill
  • An internal hiring program to help you advance

Our mission

At Lepaya, we empower professionals to thrive in their careers and lead happier lives, helping businesses reach new heights. Every member of our team plays a part in transforming how organizations grow and develop their talent.

Through our Portal, Academies, and App, we deliver blended training programs for every career stage, enabling learners to learn, practice, and apply new skills that truly make an impact.

Trusted by companies like KPMG, ING, Just Eat Takeaway, Bynder, Dell, Kraft Heinz, and BCG, we’ve upskilled over 26,000 learners in 2024 across 120 countries. Backed by $80M in funding, we’re on a mission to become the world’s leading upskilling platform — and we’d love you to be part of it.

What does it mean to be a Lepayaan?

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact.