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Guest Relations Manager - Full-time - NH Collection Amsterdam Barbizon Palace

Baan • Amsterdam, NL

Geplaatst 31 okt. 2025

Werkervaring

1 tot 10 jaar

Full-time / part-time

Full-time

Functie

Klantenservice

Opleidingsniveau

HBO

Taalvereisten

Engels (Vloeiend)

Nederlands (Vloeiend)

Deadline

1 april 2026

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Discover Your Next Opportunity at NH Collection Amsterdam Barbizon Palace

As Guest Relation Manager (f/m/d), you are the first point of contact for our guests at all levels. Just as you look after our guests with commitment and passion, we look after you.

Beyond the ordinary: Your Benefits at NH Collection

Free online & offline training organized by our own University
End of year bonus (up to 100% of monthly gross salary) and refer-a-friend bonus (500 EUR)
Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops
Team building events, trips and holiday parties
The opportunity to grow within our company worldwide

Your Day-to-Day at NH Collection

As Guest Relations Manager you are the right person to exceed the expectations of guests. In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you develop an extensive program for VIP guests, where you have a natural "drive" to surprise guests. You are also responsible for checking and complying with the Quality Standards set within the Minor Hotel Group. You are responsible for resolving complaints, responding to all questions and requests that guests have and you respond to all online reviews that guests post about the hotel.

Excellence begins with you – Your qualities

Your goal is to give every guest an “Extraordinary” experience;
You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail;
You speak and write English fluently; a second language is an advantage;
You are used to working on a project basis, and you are used to lead a team in a 5* environment.

NH Hotel Group

Since 2019, the Company works with Minor Hotels in the integration of their hotel brands under a single corporate umbrella with presence in over 50 countries worldwide. Together, both Groups have a portfolio of over 500 hotels articulated around eight brands: NH Hotels, NH Collection, nhow, Tivoli, Anantara, Avani, Elewana and Oaks - that comprise a broad and diverse range of hotel propositions connected to the needs and desires of today's global travelers.

NH Hotel Group stands out in quality both as regards services and facilities, with a very carefully thought out decoration, intended to please all tastes and making the guest feel comfortable. NH Hotel Group's establishments offer the most advanced technologies designed to facilitate the guest's communication as well as his work and leisure.

The restaurants are another priority for hotels in the chain, offering guests first-rate cuisine.

NH Hotel Group is a responsible company in the Tourism industry. The chain offers hotel services which anticipate present and future needs of both our internal and external stakeholders (Employees, Clients, Shareholders, Suppliers, Environment, etc.), the communities where we operate and future generations with maximum attention to detail and efficient and sustainable solutions.

Horeca

Hoofddorp

13.000 medewerkers