People Experience Specialist

The People Experience Specialist is responsible for managing the delivery of HR and People Experience workstreams, ensuring effective collaboration across multiple teams, and delivering a people-centred experience. The People Experience Specialist will support the delivery of the annual HR calendar, working closely with the CoEs and country HR to enhance the experience of our people.

This role involves capturing requirements, documenting end-to-end processes, coordinating testing scenarios, and managing communications to optimise people experience. The specialist will handle low impact or small changes independently and oversee broader projects, ensuring adherence to governance models and keeping stakeholders informed. They will also represent HR in cross-functional projects, ensuring timelines account for HR dependencies.

Main duties and responsibilities

Workstream Management:

• Oversee the delivery of specific HR and People Experience workstreams, managing the end-to-end process.
• Facilitate collaboration across multiple teams to achieve desired outcomes.
• Ensure the ‘voice of the customer’ is captured and reflected in design.
• Capture and document requirements for various activities.
• Develop and maintain process documentation and work instructions.
• Coordinate testing scenarios to ensure successful implementation.
• Ensure timely and relevant communications are issued to stakeholders.

Change and Project Management:

• Manage and coordinate small/simple changes independently.
• For broader projects, manage end-to-end delivery, coordinating requirements and milestones across HR and other functions.
• Develop and implement change management strategies to ensure successful adoption and integration of new processes, systems, and technologies. Facilitate stakeholder engagement, communication, and training for project success.
• Ensure adherence to the relevant governance model and processes appropriate to the scale of the activity being delivered.
• Stakeholder management, including stakeholder mapping, communication and engagement.
• Represent HR in cross-function and pan DLA Piper projects ensuring project timelines reflect HR dependencies.

Through these responsibilities, the key objectives are:

• Ensure all people processes are tailored to meet the needs and enhance the experience of our people.
• Proficient in capturing requirements, documenting processes and work instructions, coordinating testing scenarios, and ensure relevant communications are issued.
• Collaborate across the HR function, ensuring close working relationships are developed with key stakeholders in all HR teams, developing and implementing solutions that support the delivery of shared objectives.
• Effective relationships built and developed with the firm's central Change team to leverage knowledge and ensure cohesive working and effective collaboration.
• Manage the delivery of workstreams across HR and People Experience, ensuring collaboration across multiple teams to achieve outcomes, whether operational, continuous improvement, or broader change/project activities.
• For small/simple changes, manage and coordinate the work. For broader projects, manage end-to-end delivery, coordinating requirements and key milestones across the HR function and beyond.
• Ensure appropriate governance models are followed, keep key stakeholders updated on progress, and escalate risks or issues requiring steerco input.
• Represent HR activity and requirements on cross-function/pan DLA Piper projects, ensuring broader project timelines account for dependencies within the HR function.

About you

• Able to handle multiple priorities, working to sometimes conflicting timescales in a fast-paced and challenging environment.
• Able to build trust and rapport to develop effective relationships, internally and externally.
• Adopts an agile and flexible mindset, able to adapt style to meet the needs of the project and team.
• Confident and experienced in Change Management tools and techniques.
• Has significant experience of managing relationships and stakeholders in a complex matrix organisation.
• Ability to oversee and manage the delivery of HR workstreams, ensuring collaboration across multiple teams at all stages of the activity through the design, build, test and implementation phases. Proficiency in capturing and documenting requirements, processes, and work instructions.
• Ability to identify and manage key stakeholders, ensuring timely and relevant communications and, where necessary, escalations are issued to all key stakeholders.
• Problem solving: proactive in identifying where problems may arise, and in finding ways to address these, either themselves, or through the project stakeholders.
• Able to stay on top of a large volume of information, organising actions, requirements and activities in a logical and easy to understand way.
• Demonstrates active listening and curiosity to ensure that processes prioritise employee experience.
• Confident in providing challenge to stakeholders to ensure that the approach is fit for purpose and in line with the project requirements.
• Cross-Function Representation: Ability to represent HR activity and requirements on cross-function and pan DLA Piper projects, ensuring project timelines account for HR dependencies.

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.