Ice Cream Global ERP Manufacturing & Digital SC Process Lead

UNILEVER IS LOOKING FOR AN ICE CREAM – Ice Cream Global ERP Manufacturing & Digital SC Process Lead

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

As part of our growth strategy, we are seeking a dynamic highly skilled Ice Cream ERP Manufacturing & Digital SC Process Lead to join our team and lead the creation of a world class Manufacturing (Manufacturing Management & Production Scheduling & 3PL Copack Management & Engineering & Maintenance & SHEQ Management) and E2E Digital SC process in our upcoming new ERP implementation. In this pivotal role you will be the primary driver of the manufacturing workstream in detail and E2E SC Orchestration tools, ensuring its alignment with business objectives, industry best practise (Smart Manufacturing) and ERP system capability. You will lead the global design, build, deployment and ensure the transition to smooth operations for manufacturing and E2E Digital SC Orchestration capabilities across the new Ice Cream organisation.

The Lead will be a core member of the ERP Establishment programme that will lead the global design, build, and deployment of ERP capabilities globally for the Ice Cream business. This role will focus heavily on transformation, process design, and change management, ensuring consistency across the business and facilitating a smooth transition to new systems and ways of working. This is a vital leadership role and part of the leadership team in driving the digital transformation strategy and ensuring that our tech foundations meet the evolving needs of the business, support operational efficiency, and enable strategic growth while meeting expected performance standards.

The candidate will need a strong ability to understand complex business process needs and play a challenger role for the organisation on a “fit to standard approach”. Therefore, excellent understanding and experience of complex processes, data and governance are key to succeed.

The successful candidate will be one that has significant process and change management expertise with a proven record of leading large scale process transformation and has a passion for building world class capabilities and a desire to make a meaningful impact.

This role will exist in its current form for 2.5 years.

KEY RESPONSIBILITIES:

• Process Leadership: Define, design, and drive the global Manufacturing (Manufacturing Management & Production Scheduling & 3PL Copack Management & Engineering & Maintenance & SHEQ Management) and Digital E2E SC process capabilities and associated technology choices ensuring standardization and scalability across regions.

• ERP Implementation: Serve as the key decision-maker for process-related configurations within the ERP and supporting systems, collaborating closely with implementation partners and technical teams.

• Stakeholder Engagement: Act as the bridge between functional teams, IT, and key stakeholders to gather requirements, address pain points, and deliver a streamlined Smart Make Process solution.

• Change Management: Drive change initiatives, ensuring smooth adoption of new processes and tools, including training and communication strategies.

• Integration Leadership: Collaborate with the other SC (Plan to Forecast, Procure to Pay, Warehousing, Logistics, O2C), Finance and other teams as necessary to ensure seamless integration and data flow between systems.

• Continuous Improvement: Monitor process performance post-implementation, identify opportunities for improvement including AI/advanced analytics, and define roadmap to adapt processes to evolving business needs.

• Governance: Establish performance metrics and governance frameworks for Make processes, ensuring compliance, risk management, and effective control measures globally.

• Data Management: Oversee data readiness for the Make process, ensuring accurate and consistent data migration and validation.

• Change Impact Assessment: Conduct change impact assessments to identify and mitigate potential challenges in adopting new systems and processes, ensuring readiness across the business.

• Training & User Adoption: Develop and implement training programs and communication plans to support user adoption of the ERP, ensuring that employees have the skills and knowledge required to operate within the new system.

WHAT YOU NEED TO SUCCEED:

• Proven Expertise: 2-3 years of experience in Manufacturing and/or Digital SC process ownership, with a strong understanding manufacturing environment. Ideally some of your experience has been gained from Ice Cream.

• ERP Knowledge: Hands-on experience with ERP implementations, preferably including MES systems, Digital-SMART Factory technologies or similar equivalent systems

• Leadership Skills: Demonstrated ability to lead cross-functional teams in a global environment, delivering results under tight timelines.

• Change Management: Extensive experience in developing and implementing change management strategies for complex global programs, ensuring stakeholder alignment and user adoption.

• Communication & Collaboration: Exceptional communication skills with the ability to influence and engage senior leadership and business units globally. Proven track record of building strong relationships and managing expectations at all levels of the organization.

• Global Perspective: Experience working in diverse international markets, with a strong understanding of the cultural, regulatory, and operational complexities that impact global ERP deployments.

• Analytical Mindset: Strong problem-solving and analytical skills, with the ability to translate business needs into process improvements.

• Willingness to Travel: Ability to travel globally to support market-specific needs during the design, build, and deployment phases.

• Education: Bachelor’s degree in Technology, Information Systems, Supply Chain, Business, Finance or a related field

WHAT IS IN IT FOR YOU?

• Attractive total remuneration package; excellent company pension, bonus and share scheme.

• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.

• Plenty of company-paid holidays to further ensure your work-life balance is maintained.

• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.

• Under the Hybrid Working principles, you will be expected to spend a minimum of 40% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.

• Informal culture and being the first one trying our new products.

• My Fitness Plan (reduction on your Fitness Subscription).

• Home work allowance

• Company laptop and mobile phone

• Green Mobility Policy

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.

By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.