Lead FinTech Process Analyst

Fine-tune financial processes that power millions of transactions

How do you make our customers happy?

By ensuring that every euro flowing through our organization is processed accurately, securely, and efficiently. As our Lead FinTech Process Analyst, you’ll guide and inspire a team of nine process experts who safeguard the financial journeys of 13.7 million customers and 47,000 partners on our platform. Your deep understanding of financial processes – from payments to reconciliations – transforms complexity into reliability. When you optimize a process or implement an innovation, you’re not just improving efficiency; you’re adding to the confidence customers and partners place in us. Whether it’s enabling non-EU partners to sell seamlessly or designing frictionless onboarding for Buy Now Pay Later, your leadership ensures we always process money responsibly and continuously innovate.

The biggest challenge

Mastering the delicate combination of demonstrable reliability and relentless innovation in a licensed financial environment. You’ll navigate the web of compliance requirements, financial licenses, and process dependencies while pushing functional boundaries. How do you unite nine talented Process Analysts – currently assigned across different teams – into a cohesive force? How do you ensure every innovation is smart, reliable, and infinitely scalable without neglecting our regulatory obligations? And how do you create role clarity within our Product Way of Working while maintaining the agility to adapt as our platform evolves?

What you'll do as Lead FinTech Process Analyst

Your mission is twofold: ensure bol processes platform users’ money responsibly and stay ahead of the market with smart, innovative financial processes. As the proverbial spider in the web for automated financial transaction processing, invoicing, and payment flows, you’ll maintain the process overview for all of FinTech – including the implications of our financial licenses and which processes are in scope.

You’ll manage and inspire a team of nine Process Analysts (PSAs), actively investing in their craft development while bringing their currently diverse work closer together. A crucial part of your role is creating role clarity within the Product Way of Working and fostering effective collaboration with Product Managers, Product Designers, Product Analysts, and Data specialists. You will strategically prioritize innovations from a process optimization perspective. Leveraging data analysis, process mapping, and creative problem-solving expertise, you’ll develop solutions that scale. Responsible for the full alignment and coordination of process changes and deliverables with the Data Analytics team, as they develop and maintain reconciliations for these processes. Ensuring seamless collaboration is essential.

Key responsibilities:

• Lead and coach nine Process Analysts, fostering their professional growth and team cohesion
• Maintain a comprehensive FinTech process overview, including license scope management
• Drive innovation priorities through a process optimization lens
• Ensure complete alignment between process changes and Data Analytics reconciliations
• Validate and translate stakeholder requirements (Finance, Compliance, Legal)
• Apply compliance rules to process design and implementation
• Create role clarity and boost collaboration within the Product Way of Working
• Map processes and develop scalable, creative technical solutions

Why you can make a difference

You’re an experienced FinTech Process Analyst who’s evolved into a natural leader. Your communication cuts through complexity with clarity, and you’re not afraid to break the status quo when it serves the greater good. Your stakeholder management skills are finely tuned – you build alignment where others see unbridgeable divides. You understand that true leadership means empowering others: coaching your team to see cross-team collaboration as a growth opportunity.

Your approach is structured, disciplined, and unburdened by ego. You ensure alignment happens at the right place and level. You create impact through your Process Analysts. Experience in a regulated (licensed) environment? That’s your ace in the hole.

3 reasons why this is (not) for you

• - Island emperor You prefer ruling your own domain to building bridges across the vast FinTech archipelago
• - Status quo guardian "If it ain't broke, don't fix it" is your mantra, and you never saw a process you didn’t like
• - Reactive responder You wait for problems to find you rather than proactively hunting for optimization opportunities and the next big Fintech innovation

• + Limitless leader You are an inspiring leader with proven coaching skills – team growth is inevitable
• + Compliance innovator You see regulatory requirements not as roadblocks but as creative constraints that spark elegant process solutions
• + Egoless impact maker You create leaders that other teams can build on, not followers they try to circumvent

Where you'll work

You’ll join one of Europe’s most dynamic retail tech platforms, where financial innovation meets operational excellence. Here, 13.7 million customers can choose from 36 million products while we help 49,000 partners run thriving businesses. Our FinTech organization processes billions of transactions, making your role critical to platform stability and growth. We’ve been reinventing retail since 1999, and with 2,900 colleagues, we’re just getting started. The environment demands both strategic thinking and hands-on execution – if something can be improved, we act to make it better. Ready to fine-tune financial processes that scale while maintaining 100% reliability? Show us how you’ll lead the evolution!

We take pride in our B Corp certification and strive for continuous improvement every day. Our annual bonus is tied to sustainability goals, and we are committed to equality and equal opportunities for all.

Perks of having a blue heart

Bonus

The bonus is calculated at the end of the year and we always end the year with a fun party!

Flexible working

We bring the best of both worlds together by working 50% at the office and 50% at home. This way, we find a balance between organisational and individual needs.

The culture and the office

Our colleagues work hard to make the daily lives of our customers easier and more fun. But of course, we do this in an inspiring and creative environment!