Customer Coordinator (m/f/d) – Amsterdam (Dutch-speaking)

The operational backbone of our Account Management team.

Do you think in processes, love creating clarity, take ownership, and want to make real impact in a fast-growing SaaS business? Then keep reading.

Lightspeed is a global SaaS platform for hospitality and retail brands with big ambitions. We help our customers work smarter, scale faster, and delight their guests.

As a Customer Coordinator, you are the central link between our Account Management team, our customers, and the wider business. You are the operational ace behind key customer processes - so the team can focus fully on long-term retention, expansion, and impact.

But you’re not just an “admin.” You think in workflows, create structures and processes, spot bottlenecks early, and find solutions where others see chaos. Sounds like you? Then join us.

Your Mission

• Be the team’s operational backbone: Manage and optimize processes, keep tasks moving, and ensure efficient workflows

• Coordinate what matters: From contract changes to product updates and SLA management - you make sure everything runs smoothly, is properly documented, and no detail gets lost

• Create clarity across teams: As the central link between Account Management, Sales, Support, and Finance, you bring transparency and speed to every communication

• Solve before things escalate: Spot operational bottlenecks early, think in solutions, and act proactively

• Bring structure to growth: Scaling SaaS businesses need processes—help us design and implement them for the Benelux region

What You Bring

• Experience in a coordinating, operational, or process-oriented role
• Understanding of B2B SaaS workflows (e.g. renewals, product adoption, account processes) & Salesforce experience is a strong plus
• Precise, structured, and able to prioritize while juggling multiple open tasks
• Clear communication skills with both customers and colleagues in Dutch & English
• Passion for process improvement… you don’t just react, you create and optimize
• A team player with a hands-on mentality… you don’t wait, you make things happen

What’s in it for you?

• Equity program: Be an owner, not just an employee! 🏆
• €400 Health & Wellness budget per year for sports, wellness, or anything that boosts your energy
• Pension plan with company contributions
• People Experience: Work remotely from almost anywhere in the world for up to 60 days/year
• Mental health support: Access to wellbeing and coaching services
• Hybrid working model: Flexibility to balance office collaboration and remote work
• NS Business Card or commuting allowance: Whether you bike or take public transport to our Amsterdam office
• Bicycle plan: lease a bike via Lightspeed
• LinkedIn Learning access & career development paths: you want to grow, we give you the tools
• Regular team events & lunches: we celebrate success together

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.