Customer Service Consultant DACH & International

Customer Service Consultant DACH & International at Virtuagym

As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Amsterdam. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights. Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results!

At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way.

What the Customer Service Consultant role looks like

As a Customer Service Consultant for the DACH & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world. We are looking for a full-time employee.

Some of your key tasks

• Investigate and resolve system issues collaboratively with the product department;
• Deliver efficient and effective customer support via email and phone channels;
• Build and nurture customer relationships to enhance retention and loyalty;
• Offer creative solutions, handle objections, and de-escalate challenging client situations;
• Address churn risks, cancellations, and payment-related queries;
• Contribute to departmental process enhancements through feedback and project participation.

Job requirements

What you will bring to the team

• [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
• Tech-savvy, a critical and logical thinker;
• Proven problem-solving skills and a knack for finding solutions;
• Structured, and organized, with good time management and attention to detail;
• Confidence, adaptability, and a positive attitude;
• Prior experience in SaaS/software CS is preferred (this is not a call center position!).

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should join Virtuagym!

Benefits:

• 🚀 Grow your career by having a direct impact on our business results, in a team where learning and personal growth are at the core.
• 🌎 Remote-friendly: you can work from your home in The Netherlands.
• 🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days
• 🏡 Pension scheme and a holiday allowance of 8%
• 💻 We provide your home office set-up and hardware and a working-from-home allowance.
• 💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.
• ✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.
• 💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

• 📈 Many opportunities for personal and professional growth within the company.
• 😎 A fun, healthy, and international work environment made up of over 35+ nationalities.
• 🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
• ⚽ Organized Virtuagym sports events throughout the year.
• 🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.
• 🍝 Friday company lunches at our Amsterdam office.
• 🍹 Weekly Friday drinks and snacks in the office!
• 🐶 Pet-friendly office at the Amsterdam canals. Bring your pup to work day!

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.