Key Account Manager / Senior Partner Success Manager

At Transferz, we’re building the global infrastructure for ground transportation — connecting the world’s leading travel brands with top-tier local supply. Our platform powers seamless mobility experiences at scale, enabling our partners to deliver better journeys to their customers, from airport to door-to-door creating peace of mind.

With coverage in 150+ countries and 1,500+ airports and more than 5,000 transfer companies in our network, Transferz is truly global. We want to be market leader and that's why we are looking for an energetic all-round account manager who is eager to learn and develop and wants to be part of our fast-growing company.

About the Team

The Partner Success team at Transferz is the driving force behind our most critical relationships. We are a strategic, international, high-impact group that ensures our global partners achieve long-term success through flawless execution, deep collaboration, and operational excellence. Working at the intersection of product, operations, data, and customer experience, we translate big ambitions into scalable outcomes. As trusted advisors to some of the world’s leading travel brands, we’re obsessed with creating value beyond the contract — and we’re just getting started.

Role Overview

As Senior Partner Success Manager, you take full ownership of Transferz’s largest global partnerships (e.g. Booking.com, Expedia, etc). You will act as the primary contact for strategic partners, ensuring operational excellence, and long-term value realization across all active markets and scopes.

This is a high-impact, senior role focused on strategic delivery, stakeholder alignment, and cross-functional execution. You'll work with global travel brands responsible for €100M+ in mobility spend and must be comfortable influencing and negotiating at executive level. Internally you’ll be working closely with other departments to ensure that every aspect of the relationship — from onboarding and integration to performance and innovation — meets world-class standards. Your mandate is to protect and expand key relationships, ensure operational excellence, and unlock untapped commercial and strategic value.

Key Responsibilities

• Lead all partner success activities for Transferz' most strategic partners, including onboarding, operational rollout, and lifecycle management.
• Service as a primary commercial contact for all success initiatives and engage with lead C-level engagement of strategic partners (e.g. Booking.com, Expedia, etc).
• Develop and execute tailored account plans aligned with business goals and performance KPIs.
• Coordinate and lead executive quarterly business reviews (QBRs), performance analysis, and roadmap alignment.
• Identify and execute on opportunities to expand partnership scope, product integrations, and monetization models.
• Ensure high-quality delivery across all agreed metrics (KPIs) — including volume, revenue, quality, and customer satisfaction.
• Collaborate closely with internal teams (Product, Supply, Support, Data) to troubleshoot issues, launch new features, and enhance partner impact.
• Monitor service performance and proactively identify risks, gaps, or inefficiencies — resolving them with urgency and precision.
• Anticipate and proactively resolve performance risks using cross-functional influence and analytical insight.
• Drive global consistency in delivery across regions, while adapting to partner-specific nuances where needed.
• Champion the voice of the partner internally and influence improvements to processes, tooling, and product.
• Mentor junior team members and contribute to the development of scalable success frameworks and best practices.

What You Will Bring

• 5+ years in partner success, strategic account management, or enterprise-level client services.
• Proven success managing global accounts with €100M+ in portfolio value.
• Exceptional communicator with C-level stakeholders — able to inspire trust, challenge constructively, and lead with credibility.
• Strategic mindset with strong business acumen — able to interpret partner strategy and align it with Transferz capabilities.
• Highly analytical, with a data-driven approach to performance optimization and problem-solving.
• Thrives in fast-paced, high-growth environments where ambiguity is the norm and impact is expected.
• Experience in travel, mobility, or logistics is strongly preferred.
• Proficiency in English and other languages (especially Spanish) are a pre!

What We Offer

• A full-time position with market-competitive salary and secondary benefits;
• €50 monthly well-being budget via Alleo.
• Multinational and casual work environment where you work with driven peers in an innovative and dynamic environment;
• Daily warm lunches in our buzzing Amsterdam office.
• Join our weekly bootcamp session on Tuesday;
• A diverse, international team in a high-growth, impact-first company.
• Quarterly Transferz events, Friday drinks, and our annual Summer & Christmas party to bond with the entire team;
• The energy of a startup, with the foundation of a scale-up.

If you’re passionate about driving strategic success and operational excellence for global partnerships — we’d love to hear from you.