Senior Supervisor Customer Experience North Europe

Senior Supervisor Customer Experience North Europe

Why join Stryker?

Looking for a place that values your unique talents? Discover Stryker's award-winning culture.

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Job description

Senior Supervisor Customer Experience North Europe

Are you ready to make an impact?

Do you have a passion for supervising teams and projects? Do you thrive in a fast-paced environment where your ideas and solutions directly influence a company’s success? If so, Stryker is looking for you. Please send us your resume in English.

What we offer:

• Collaborative and Inclusive Environment: Join a team that values diversity and inclusion, fostering a supportive and innovative workplace
• Professional Growth: Access continuous professional development opportunities, including training, workshops, and career advancement programs
• Competitive Benefits: Receive a competitive salary, comprehensive benefits package, and additional perks such as wellness programs and employee discounts
• Work-Life Balance: Enjoy a healthy work-life balance with remote work options

Stryker ERGs: We have many Employee Resource Groups (ERGs) which foster an inclusive workplace e.g. Stryker's Allies for All Abilities (3A), Stryker's Allies for Equality (SAFE), Stryker's Women's Network (SWN), Stryker's Emerging Professionals (SEP) etc.

What you’ll do:

• As Senior Supervisor, Customer Experience, you will lead and manage a team of representatives and specialists
• Manage performance and implement learning and development initiatives to improve customer experience
• Be responsible for team motivation, setting objectives, performance reviews, development and engagement
• Build relationships with internal and external stakeholders to develop and grow customer relationships
• Lead projects and deliver insights and recommendations
• Drive key initiatives, identify improvements and escalate issues where necessary
• Monitor KPIs and take action to ensure all SLAs and KPIs are met
• Deal with escalated issues/cases

What you need (required)

• University degree plus 4 years’ experience in a customer facing role (+5 if no degree)
• Previous team management experience
• Previous project management experience
• Ability to recruit, develop and engage high performing teams
• Knowledge of the end-to-end supply chain and OTC processes
• Fluent English
• Advanced knowledge of MS Excel, MS Outlook, MS Word
• Good ERP system knowledge
• Knowledge of Power BI and data analysis
• Knowledge of quality assurance and process mapping
• A high degree of relationship building skills, self-awareness and emotional intelligence
• Highly customer focused
• Strong collaborator which sets high performance standards
• Strong internal drive and motivation to make a difference and add value to an organisation
• Positive, optimistic mindset and can-do attitude

What you need (preferred)

• Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets)
• Experience with continuous / process improvement
• Experience of working with Oracle and Salesforce
• 2nd European language (any Nordic language, or country based)

Preferred location is in the Nordics, Malmö/Sweden or Vantaa/Finland, but with flexibility towards Amsterdam/Netherlands or Diegem/Belgium.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.