Customer Support Specialist DACH

About us

Rentman is a B2B SaaS scaleup building smart, powerful resource management software for event and production teams. Our users plan everything from small shoots to massive festivals in 70+ countries - and they all rely on Rentman to keep their gear, people, and timing perfectly in sync.

We’re based in Utrecht (NL) with a second office in Toronto (CA), and our team includes 100+ people from 30+ nationalities. We work in English, and our culture is open, inclusive, and flat — built on curiosity, ownership, and the freedom to challenge ideas.

Mission of this role

As a German-speaking Customer Support Specialist, you’ll be the go-to person for helping our English- and German-speaking customers get the best out of Rentman.

In this role, you’ll make a real impact by ensuring German-speaking customers receive fast, high-quality support—especially during peak times. You’ll be part of a customer-driven team, reducing wait times, improving the overall experience, and gathering feedback to help shape our product. With your clear communication and problem-solving skills, you’ll boost customer satisfaction and play a key role in Rentman’s growth in German-speaking markets.

What you'll do

• Support customers across multiple channels (tickets, chats, and calls) in both English and German, ensuring quick responses and maximum availability
• Guide new customers through onboarding, making sure they have a smooth and successful start with Rentman
• Gather and share product feedback from German-speaking customers to help improve our platform and overall user experience
• Take part in internal projects, sharing knowledge and collaborating with the team to grow, learn, and contribute to company success
• Lead customer training sessions, helping users get the most out of our product with clear, effective guidance

What makes a successful Customer Support Specialist

• 1+ years of experience in customer support or other customer-facing roles
• Fluent in German, with a strong command of English to connect with a diverse customer base
• Excellent time management skills, with the ability to prioritize and stay organized in a fast-paced environment
• Passionate about delivering outstanding customer experiences, always keeping satisfaction front and center
• A personality that thrives at Rentman: ownership-driven, collaborative, curious, and motivated by solving complex problems—together

What you’ll get

• An ambitious, inclusive, diverse international team
• Competitive salary (+8% holiday benefit), based on experience
• A “13th month” annual bonus based on company results
• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary
• A paid 4-week sabbatical after 5 years to go on an adventure
• Flexible WFH policy & work from anywhere for 4 weeks a year
• A shiny Windows, Linux or Mac of your choice
• An Annual training budget to boost your skill
• A pension plan via BrightPensioen
• Access to OpenUp for mental well-being and personal growth
• Sports activities (Rentman football team, squash and padel) and a Onefit fitness subscription
• An OV Business card if you live further than 10km away from the office
• A flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities
• An amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.