IT Support Engineer (Temp.)

Join Bugaboo as an IT Support Engineer (Temp.)

Your role at Bugaboo

Join us on our mission to help empower parents and children to discover the world together! Bugaboo is a premium Dutch parental company that reinvented the stroller 20 years ago. We continue to bring a pioneering mindset and an obsession with quality to everything we do and we’re looking for entrepreneurial and passionate people to join us. With design and innovation led in-house, production in our own factory in Xiamen and a global footprint we are proud of our creativity and cultural inclusion.

About us

At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide.

Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards.

But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included.

Passionate about unlocking potential, we’re driven to reimagine and reshape our industry time and time again. Together, we’re committed to building a better future, are you ready to join us on this journey?

Your aim as an IT Support Engineer is to provide timely and effective first-line technical support to end-users to ensure Bugaboo’s employees can work efficiently and securely with minimal IT disruptions. You are part of the Global IT team and report to the IT Service Delivery Manager.

We are seeking a proactive and customer-focused L1 IT Support Engineer with at least 2 years of experience in providing technical assistance to end-users. The ideal candidate will possess strong troubleshooting skills, a good understanding of hardware/software systems, and the ability to resolve basic IT issues efficiently either remotely or on-site.

What will you do

• Serve as the first point of contact for end-users via phone, email, or ticketing system (JIRA).
• Ensure that issues are resolved within ticket life cycle • Provide Level 1 support for hardware, software, and networking issues.
• Troubleshoot and resolve basic problems related to Windows OS, Mac OS, MS Office365, printers, VPNs, and desktop/laptop hardware.
• Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications.
• Escalate unresolved issues to Level 2/3 support teams as needed.
• Create and update documentation and user guides.
• Monitor and follow up on open incidents and service requests to ensure timely resolution.
• Assist with user account setup, password resets, and access permissions in Microsoft Entra.
• Maintain asset inventory and update logs accordingly.
• Participate in routine system checks.
• Ensure high levels of customer satisfaction through excellent service delivery.

What you will bring to the table

• 2+ years of experience in an IT Support or Service Desk role.
• Strong knowledge of Windows OS (10/11), Office 365 & Printers.
• Familiarity with ITSM tools (eg Jira,). Knowledge of Active Directory/Entra and remote support tools.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

About You

• Enjoy tackling technological challenges.
• Possess strong communication and stakeholder management skills
• Demonstrate a proven track record of being organized, detail-oriented, and problem-solving.
• Adapt easily to fast-changing conditions with an energetic drive
• Work independently and are self-starting, quick learners.
• Fluent in English.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;
• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;
• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance
• Program with free access to Mental Health Professionals for when times are tough;
• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);
• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;
• Day off on your Birthday & Day off for volunteering activities:
• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);
• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor).
• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.

Bugaboo International

Bugaboo International is a Dutch design company that develops and produces modern parent products. Our products are made to lighten your load and turn everyday life into an enjoyable journey. We always look for people who share our ambitions, have a positive attitude and remain true to themselves.