Product Operations Lead

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Product Operations Lead Opportunity

Function: Sales, Marketing & Customer Relationship Management

Reports to: Manager Product Operations and Programmes

Set up: Hybrid

Why we need this role

As a Product Operations Lead you will be a pivotal figure in providing comprehensive product operations support, enabling Colt to operate efficiently at scale. You will collaborate closely with cross-functional teams on complex projects that support our business priorities. Your expertise will be crucial in ensuring seamless delivery against our strategic objectives. We are looking for a person who is passionate about working in a B2B environment and are eager to leverage their experience to make a difference.

What you will do

Typical tasks and responsibilities will include:

• Thought Leadership: Develop customer propositions and thought leadership content, support analyst submissions & industry awards entries
• Communications: Ensure product roadmap, R&D activities, reports, training/enablement are visible and accessible
• Processes: Identify, document, standardise, automate go-to-market processes
• Product Insight: Collect, organise, analyse data to enable data-driven decisions
• Infrastructure: Maintain templates, guidelines, product collateral & tools so that products can be consumed efficiently

This is a role with a wide range of contacts, including:

• Product Managers
• Marketing & Communications
• Analyst Relations
• Sales Enablement
• Sales and Pre-sales
• Partner Management
• Customer Relationship Management

What we look for

• 10+ years of experience in B2B product operations or B2B product marketing
• Experience with working in an international environment
• Proven expertise in presentation techniques
• Able to present and position complex topics from a customer perspective
• Excellent English language skills (writing and verbal)
• Self-driven and autonomous
• Ability to influence people outside of hierarchical control
• Focus on delivery and getting things done
• Attitude to challenge stereotypes

Skills

• Continuous Process Improvement
• Business Processes
• Listening Skills
• Product Knowledge
• Project Management

Education

A bachelor’s or master’s degree in software engineering, product development, computer sciences or a relevant field

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

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